There is an issue when upgrading to Windows 10 where the path for screenshots has changed from what it was. When correcting this in game and trying to take one, the game will crash. It appears that the game has an issue writing the new path to the FFXIV.cfg file at C:\Users\USER NAME\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn. If you go in and manually edit this file to the new path and save it, the game no longer crashes when taking a screenshot. I have however filled out all I could below on this to reproduce the crash.




Time: 3:30 PM CST
Frequency: All the time
World name: Cactaur
Character name: Marco Ryse
NPC name: N/A
Monster name: N/A
Class/Level: Dark Knight/50
Party or solo: Solo
In-game time: 3:00 AM
Area and coordinates: Ishgard 10:12
Steps:
1. Upgrade to Windows 10
2. Try to take a screenshot
3. Get error that it failed
4. Check image path, see path is wrong
5. Change path to correct path
6. Apply
7. Print Screen
8. Game Crashes

Connection Specs
- Type of internet connection/provider: Cable/Comcast
- Modem maker/model number: Motorola/SB6121

PC Specs
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\wjran\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10240.th1.150916-2039)
SYSTEM_CPU Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz (12 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16271.535MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18703.535MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 466.584GB SYSTEM_FREEDISC_SPACE 402.876GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 3692.205GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 3680.968GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.361GB SYSTEM_FREEDISC_SPACE 921.636GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.493GB SYSTEM_FREEDISC_SPACE 0.469GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.732GB SYSTEM_FREEDISC_SPACE 0.440GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5582
SYSTEM_GRAPHICS_DRIVER_DATE 8/25/2015 12:38:05 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {56CD2C5E-D082-471C-85DD-25D083A97E82}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1042
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2015 6:19:24 PM
SYSTEM_SOUND SPDIF-Out (Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {6AE594D0-29E4-4390-9431-BA9115EAC81B}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1042
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2015 6:19:24 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73AF4680-5A48-11E5-8001444553540000}
SYSTEM_INPUT_NAME ndPoint1 Inte
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73B90A80-5A48-11E5-8003444553540000}
SYSTEM_INPUT_NAME ndPoint1 Inte
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV
In-Game Bugs - Post New Thread - Mozilla Firefox
FINAL FANTASY XIV - A Realm Reborn
Sticky Notes
iTunes
Calculator
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Digital Editions 4.5
Adobe Flash Player 19 NPAPI
Battle.net
Diablo III
Alienware Command Center
MSI ODD Monitor
Mozilla Firefox 42.0 (x86 en-US)
Mozilla Maintenance Service
Notepad++
NVIDIA Stereoscopic 3D Driver
LWS Pictures And Video
Razer Synapse
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CameraHelperMsi
LWS Help_main
LWS Twitter
LWS YouTube Plugin
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
QuickTime 7
erLT
Microsoft ASP.NET MVC 4 Runtime
Intel® PROSet/Wireless Software
Intel® Security Assist
WD Quick View
Realtek Card Reader
Apple Application Support (32-bit)
Alienware Digital Delivery
LWS Gallery
LWS Motion Detection
Intel(R) Chipset Device Software
LWS Launcher
G DATA TOTAL SECURITY
LWS Webcam Software
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
HP Update
WD SmartWare Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
Sound Blaster Recon3Di
Adobe Refresh Manager
Adobe Acrobat XI Standard
MSI ODD Monitor
Sound Blaster Recon3Di Extras
I.R.I.S. OCR
Logitech Webcam Software
Intel(R) Wireless Bluetooth(R)
Killer Network Manager Suite
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
HP Officejet Pro 8610 Help
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
LWS Facebook
Apple Software Update


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe 00003060
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 000026E0
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe 000028E0
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 0000202C
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 0000249C
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe 00003328
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\CTJckCfg.exe 000010A8
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe 00002EF8
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 0000317C
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 000031E0
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000020AC
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000004D4
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001DEC
C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe 000030EC
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00002BB4
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00000188
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00001D04
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003214
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000034D0
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00001578

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Firefox 42.0
- Internet Explorer Version: N/A (MS Edge)