look. they're going to bleed us dry before they give us retainers for free. they dont care. they know that we're not gonna stop playing if this doesn't get fixed.
It's even more obvious that this is the case seeing as there is an actual solution give to us by them, "buy retainers", but its hidden behind having to pay extra. It's not a matter of "it can't be done" but "we don't want to do it for free"