Stuck on loading screen

[Rokitur]

I've a fresh install on a laptop (details below).

I login find and select my character, but the screen stays on the now loading screen forever. The screen isn't locked up, the moogle is still doing his thing. I've rummaged through some old posts I've found including google, but they're not help. I haven't found any recent issues concerning this. Video card is up to date...any ideas?



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Backup PC\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer http=127.0.0.1:8555;https=127.0.0.1:8555
ProxyOverride 127.0.0.1;localhost;10.*;192.168.*;127.0.0.1:895;127.0.0.1:896;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150928-1507)
SYSTEM_CPU Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz (2 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 2 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3038.957MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 6076.227MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 396.817GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 120.519GB
SYSTEM_STORAGE V:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 1851.414GB SYSTEM_FREEDISC_SPACE 1522.741GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce 9600M GT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce 9600M GT
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 495.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1263.479 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4181
SYSTEM_GRAPHICS_DRIVER_DATE 8/18/2015 5:47:15 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND NVIDIA HDMI Out (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {85C07B56-0476-4C00-856F-C8C717466BF1}
SYSTEM_SOUND_DEVICE_NAME nvhda32v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0030.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/28/2013 10:38:19 PM
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4101FE6C-435F-49C6-981C-11197F8EEEEC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 7:00:21 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {62996F23-0965-481E-905C-1E55BB593605}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 7:00:21 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {158E59F0-8604-11E5-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15B14B40-8604-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15B17250-8604-11E5-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15B17250-8604-11E5-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
- FINAL FANTASY XIV Forum - Internet Explorer
FINAL FANTASY XIV
Disk Defragmenter


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 19 ActiveX
PDG GOLD NCO - 2013
Google Chrome
Microsoft Mouse and Keyboard Center
Microsoft Visual Studio 2010 Tools for Office Runtime (x86)
Synaptics Pointing Device Driver
TeamSpeak 3 Client
VLC media player 2.1.3
Microsoft Mouse and Keyboard Center
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 65
FINAL FANTASY XIV - A Realm Reborn
IBM Forms Viewer 4.0.0
Microsoft .NET Framework 4.5.1
Java Auto Updater
Microsoft Visual Studio 2010 Tools for Office Runtime (x86)
Apple Mobile Device Support
PDG GOLD NCO - 2013
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
Adobe AIR
Apple Application Support (32-bit)
NVIDIA PhysX
Microsoft .NET Framework 4.5.1
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2978128)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB3023224)
Security Update for Microsoft .NET Framework 4.5.1 (KB3035490)
Security Update for Microsoft .NET Framework 4.5.1 (KB3037581)
Security Update for Microsoft .NET Framework 4.5.1 (KB3074230)
Security Update for Microsoft .NET Framework 4.5.1 (KB3074550)
Software Version Updater
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Brother MFL-Pro Suite MFC-J625DW
Google Update Helper
Adobe Refresh Manager
Adobe Reader XI (11.0.12)
NVIDIA Control Panel 341.81
NVIDIA Graphics Driver 341.81
NVIDIA GeForce Experience 2.2.2
NVIDIA PhysX System Software 9.13.1220
NVIDIA Update 17.12.8
NVIDIA LED Visualizer 1.0
SHIELD Streaming
NVIDIA GeForce Experience Service
NVIDIA HD Audio Driver 1.3.30.1
NVIDIA Install Application
NVIDIA Network Service
NVIDIA ShadowPlay 17.12.8
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.27
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft WSE 3.0 Runtime
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Common Files\Java\Java Update\jusched.exe 00000F50
C:\Program Files\ControlCenter4\BrCcUxSys.exe 00000F5C
C:\Program Files\ControlCenter4\BrCtrlCntr.exe 00000E38
C:\Program Files\Internet Explorer\iexplore.exe 00001704
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000970
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000006E0
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00001094
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000E04
C:\Windows\Explorer.EXE 00000D90
C:\Windows\system32\Dwm.exe 00000C38
C:\Windows\system32\Macromed\Flash\FlashUtil32_19_0_0_226_ActiveX.exe 00000FC8
C:\Windows\system32\SearchProtocolHost.exe 00001458
C:\Windows\system32\taskeng.exe 00000A2C
C:\Windows\system32\taskhost.exe 000009D4
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 00000A70
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 00000B14

[Rokitur]

Can't play the game, still having the problem ... Anyone??

[Rokitur]

Still gotta max out esos! No solutions?

[Rokitur]

Also, I cannot access any sort of safe mode since my laptop screen is broken and I'm using a tv as a monitor via HDMI.

[Cromi_Jobly]

2 Things I would try.

1) Try loading the game under directx9
2) Reset system to default.

Both are found in config settings on launcher. If this allows you to get in, then you can reconfigure your display settings in game.

[Rokitur]

Thanks for the reply.

1) I can't use directx 11 since I have 32 bit windows, so I always do it as x 9. Not to mention it won't let me try 11 anyway. I can try removing directx11 and installing directx9 again though.

2) I've reset system to default already.

[Rokitur]

Couldn't remove 11, but I did install 9. Just waiting for servers to come up.

[Rokitur]

Even with directx 9.0c installed it still is hanging up at the now loading screen after character creation. Please help...

[Rokitur]

Event viewer says it's an ntdll.dll error which apparently the cause can vary greatly.

[Rokitur]

Attempting a clean reinstall. Gotta wait all night for the updates. Will see if that works. Maybe the dll file got corrupted. If reinstall doesn't work, I'm guessing something is corrupting the dll file or its conflicting with something.