I have had Heavensward pre purchased, and when I logged in after the release, I noticed that I did not receive my items, but thought that it was because I haven't progressed further in the game. Never have I been so wrong. And now that I have progressed in the story, and not having received the items, I started to question. I have contacted Support service from mog station, they told me to contact the GM, so I went logged in to contact GM, but before doing so I fallowed the steps described at in-game help. Still nothing. This time I contacted the GM, and I was told that some sort of bug was preventing me from receiving the items.

Long story short, I successfully redeemed the bonus code, but haven't received the items, and somewhat ended up here.

THANK YOU

And now that I have tried it yet again...

Time: 4:26 p.m. Server Time 2015-11-03
Frequency: every try
World name: Chaos - Shiva
Character name: Suus Deses
NPC name: Delivery Moogle
Monster name: N/A
Class/Level: PLD Lv58
Party or solo: solo
In-game time: 2:40 a.m.
Area and coordinates: Coerthas - The Pillars X:10 Y:12
Steps:
1. Go to Delivery Moogle and view mail box
2. Click Reward Delivery Request
3. Wait a while
4. Nothing
5. Contact people who can solve the issue

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64 bit (6.2, Yapı 9200) (10240.th1.150930-1750)
SYSTEM_CPU Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E1759IMS.615
SYSTEM_LANGUAGE Türkçe (Bölgesel Ayar: Türkçe)
SYSTEM_MEMORY 16303.203MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18735.203MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 579.964GB SYSTEM_FREEDISC_SPACE 153.217GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 335.147GB SYSTEM_FREEDISC_SPACE 87.030GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.984GB SYSTEM_FREEDISC_SPACE 1363.759GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3983.438 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4256
SYSTEM_GRAPHICS_DRIVER_DATE 18.7.2015 00:34:24
SYSTEM_GRAPHICS_DRIVER_LANGUAGE İngilizce
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CD9BCE6F-991F-4E0A-AB94-A6DF8684339F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE İngilizce
SYSTEM_SOUND_DRIVER_DATE 24.6.2015 22:57:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Fare
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Klavye
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ECB67B60-45A5-11E4-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ECA76030-45A5-11E4-8002444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ECA78740-45A5-11E4-8003444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ECC32590-45A5-11E4-8006444553540000}
SYSTEM_INPUT_NAME Steelseries Consumer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 64 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: MSI GE70 2PC
Laptop Model Number: MS - 1759

Browser Information
- Name and version of the browser currently in-use: Google Chrome - 46.0.2490.80 m
- Internet Explorer Version: 11.0.10240.16431