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  1. 10-29-2015 02:11 PM #1
    Daegar
    Player
    Daegar's Avatar
    Join Date
    May 2011
    Posts
    5
    Character
    Thorulf Jorundrson
    World
    Balmung
    Main Class
    Marauder Lv 16

    (error:601) dilemma!

    Hello all,

    (note that I have just gotten a new modem / router)

    So I go to log into the launcher and it gives me "No valid service account is available to play Final Fantasy XIV, proceed to Mogstation to confirm the status of your account"

    I log into my account, and notice there is no subscription but I clearly have my service account there. So I try to add my credit card info and I get the error code: 601 "please confirm the status of any relevant options and then try again".

    Decided to try and update my password, and billing information and get the same error. Has this happened to any of you? Is there something i'm doing wrong? I would much appreciate any help! Thank you.
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  2. 10-29-2015 09:07 PM #2
    Raist
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Were you on the free trial? There is a process for converting it to a paid account. Should be details on it in the Lodestone Help & Support FAQ section.

    If I remember right there is a link in mog station about upgrading the license...forget.

    Otherwise I recall seeing a link about the error in the FAQ as well...will link it below:

    http://support.na.square-enix.com/fa...68617&ret=main
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    Last edited by Raist; 10-29-2015 at 09:16 PM.
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