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  1. #1
    Player
    RubyRed01's Avatar
    Join Date
    Dec 2016
    Posts
    1
    Character
    Orianna Bumbleglaze
    World
    Phoenix
    Main Class
    Summoner Lv 50

    connection issues

    always getting 90006 error when I try and play it. I'm quite upset as this is my first time on PC after an absence and has made the game unplayable for me.

    Name of Internet Service Provider (ISP): talk talk
    Country of residence: uk
    When does the problem occur: immediately after log in or anytime there after
    Frequency of problem (e.g. every 2 minutes): 5 minutes
    Game content in which the issues occur (e.g. dungeons, trials, certain areas): cant leave guild area
    (0)

  2. #2
    Player
    wildchildbcn's Avatar
    Join Date
    Jun 2017
    Posts
    1
    Character
    Wildorin Totorin
    World
    Ragnarok
    Main Class
    Bard Lv 70
    Name of Internet Service Provider (ISP)
    Jazztel

    Country of residence
    Spain

    Reference number from your ISP, if you have raised this matter with them
    They say everything is fine (actually everything works well but ffxiv)

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    Totally random several times during the day, the problem started 2 or 3 months ago but didn't bother because i could relog quickly... now i have to wait 2 hours -.-
    The thing is both my gf and I play at the same house (she plays on ps4 and I do on pc) and usually we don't dc at the same time.

    Frequency of problem (e.g. every 2 minutes)
    Random.

    Error
    90k, 90k2... the usual dc errors.

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    All the content.

    Server
    Ragnarok

    Trace route
    Traza a la dirección eu.square-enix.com [209.130.141.243]
    sobre un máximo de 30 saltos:

    1 38 ms <1 ms <1 ms Livebox [192.168.1.1]
    2 3 ms 3 ms 3 ms ip-192-169-255-254.ip.secureserver.net [192.169.255.254]
    3 3 ms 3 ms 3 ms 10.145.83.2
    4 4 ms 4 ms 4 ms 102.217.106.212.static.jazztel.es [212.106.217.102]
    5 4 ms 3 ms 3 ms 101.217.106.212.static.jazztel.es [212.106.217.101]
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 40 ms 28 ms 22 ms ae-2-3204.edge3.paris1.level3.net [4.69.161.114]
    8 21 ms 21 ms 20 ms global-crossing-xe-level3.paris1.level3.net [4.68.63.230]
    9 28 ms 27 ms 27 ms po6.ar4.lon3.gblx.net [67.16.142.102]
    10 29 ms 30 ms 29 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
    11 28 ms 27 ms 27 ms 209.130.141.196
    12 28 ms 28 ms 28 ms eu.square-enix.com [209.130.141.243]

    Traza completa.
    (0)

  3. #3
    Player
    JedahJohnny's Avatar
    Join Date
    Aug 2014
    Location
    Gridania
    Posts
    79
    Character
    Jhonny Primero
    World
    Ragnarok
    Main Class
    White Mage Lv 80
    At least, the past week we comunicated thsi problem in the English Forum. French Forum has this since thursday actually!.


    Name of Internet Service Provider (ISP)
    Orange

    Country of residence
    Spain

    Reference number from your ISP, if you have raised this matter with them
    I call my ISP, but they didnt understand what i was saying and no give me Reference number.

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    All day

    Frequency of problem (e.g. every 2 minutes)
    Every 2 minutes, all others players stop for 5 secs

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    All Content

    IP address (optional)
    (1)

  4. #4
    Player
    Trowa54's Avatar
    Join Date
    Jun 2014
    Location
    Gridania
    Posts
    20
    Character
    Mara Acoma
    World
    Odin
    Main Class
    Conjurer Lv 60
    Name of Internet Service Provider (ISP)
    Orange

    Country of residence
    France

    Reference number from your ISP, if you have raised this matter with them

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    It is a permanent problem

    Frequency of problem (e.g. every 2 minutes)
    Less than every 5 seconds, without a VPN, the game is a succession of screenshot, I can move but not the rest of the world.

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    All Content

    IP address (optional)

    More details
    I have a huge amount of packets lost, the issue seems to come from the route used by Orange to join Germany. As mentionned before, I lost packets only after Opentransit on my traceroute, not before. As Opentransit is a Orange's branch, I think that SE must contact them to fix the situation. In France, we had exactly the same issue at the launch of ARR.
    (1)

  5. #5
    Player
    Vagdal's Avatar
    Join Date
    Jul 2011
    Posts
    41
    Character
    Ceres Catnip
    World
    Shiva
    Main Class
    Archer Lv 60
    Name of Internet Service Provider (ISP)
    UPC Poland

    Country of residence
    Poland

    Reference number from your ISP, if you have raised this matter with them
    Havent called them yet cause most likely theyll say its out of their hands.

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    No pattern its just random.

    Frequency of problem (e.g. every 2 minutes)
    Constant

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    No specific areas

    Target Name: N/A
    IP: 195.82.50.45
    Date/Time: 2015-10-27 09:18:14 to 2015-10-27 09:33:55

    Hop Sent Err PL% Min Max Avg Host Name / [IP]
    1 929 0 0,0 0 3 0 [192.168.1.1]
    2 929 0 0,0 5 32 8 31-179-24-1.dynamic.chello.pl [31.179.24.1]
    3 929 0 0,0 4 34 7 89-75-7-169.infra.chello.pl [89.75.7.169]
    4 929 0 0,0 10 39 12 [84.116.192.214]
    5 929 0 0,0 8 41 12 pl-krk01a-rd4-ae25-1482.aorta.net [84.116.192.210]
    6 929 0 0,0 8 51 14 pl-waw04a-rc1-ae16-2158.aorta.net [84.116.252.225]
    7 929 0 0,0 9 53 12 pl-waw02a-ri1-ae1-0.aorta.net [84.116.138.90]
    8 929 0 0,0 9 36 12 pni-pl-waw05a-as1299-telia.aorta.net [213.46.178.50]
    9 929 1 0,1 35 169 51 ffm-bb2-link.telia.net [62.115.135.194]
    10 60 1 1,7 33 41 35 ffm-b10-link.telia.net [62.115.137.241]
    11 929 0 0,0 36 58 39 kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
    12 929 0 0,0 37 52 39 [195.82.60.29]
    13 929 0 0,0 33 73 36 [195.82.61.14]
    14 928 0 0,0 37 49 39 [195.82.50.234]
    15 928 0 0,0 36 48 39 [195.82.50.45]

    Its Telia Frankfurt (Hops 9-11) thats causing all the problems for most of people who are bein routed through there. Its not something new cause it has been an ongoing issue with diffrent online games for over 2 months by now and it seems like its here to stay for longer. Surely the quality of connection has improved immensly but WTFast is still sort of required for smooth gameplay unfortunately.
    (1)
    Last edited by Vagdal; 10-27-2015 at 05:59 PM.

  6. #6
    Player
    Tarjaturunen's Avatar
    Join Date
    Oct 2015
    Posts
    3
    Character
    Tarja Turunen
    World
    Ragnarok
    Main Class
    Bard Lv 60
    Quote Originally Posted by EU_Community_Team View Post
    We have received a lot of positive feedback from many European players reporting an improved game experience since the launch of the European data center. However, we understand that some users have begun to experience latency/connection issues over the last week since the launch on 20th October.

    If you have yet to do so, we strongly advise all users experiencing any latency or connection related issues since the launch of the European data center to contact the support service of their Internet Service Provider.

    In addition, to give us a clearer view on how widespread this issue is, it would be much appreciated if anyone who has experienced such issues could post the following information as a reply to this thread:
    • Name of Internet Service Provider (ISP)
      BT
    • Country of residence
      UK
    • Reference number from your ISP, if you have raised this matter with them
      Internet provider says connection is fine
    • When does the problem occur (e.g. only during specific times such as in the evenings?)
      All the time even during non peak hours
    • Frequency of problem (e.g. every 2 minutes)
      Constant latency of around 1 to 3 secs approx the game freezes while it catches up every 5 to 10 minutes
    • Game content in which the issues occur (e.g. dungeons, trials, certain areas)
      Problem is worst in dungeons especially when i play as a scholar for some reason or a whm
    • IP address (optional)

    We apologise for the inconvenience and thank everyone for their continued support and cooperation.
    Please help me solve this and im wondering if moving to an na server will help
    (1)

  7. #7
    Player
    KaiDennDalk's Avatar
    Join Date
    Nov 2012
    Posts
    48
    Character
    Maelle Solemitan
    World
    Ragnarok
    Main Class
    Thaumaturge Lv 90
    Name of Internet Service Provider (ISP)
    Orange

    Country of residence
    France


    When does the problem occur (e.g. only during specific times such as in the evenings?)
    constant, worse during peak time

    Frequency of problem (e.g. every 2 minutes)
    Every 5sec : freeze / lag during peak time. More like every 15sec otherwise.

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    Everywhere


    Never had any problem before the transfer. Ironic huh ?
    (1)

  8. #8
    Player
    Samezuka's Avatar
    Join Date
    Apr 2015
    Posts
    15
    Character
    Gareki Yukimura
    World
    Balmung
    Main Class
    Bard Lv 70
    Name of Internet Service Provider (ISP): AT&T U-verse
    Country of residence: United States
    Reference number from your ISP, if you have raised this matter with them: I raised the matter with them, but there was no reference number provided.
    When does the problem occur (e.g. only during specific times such as in the evenings?) At all times of the day, but it worsens tremendously in the evening.
    Frequency of problem: Every 3-5 seconds.
    Game content in which the issues occur: Players rubberband outside me inside of the city-state areas. In dungeons, they freeze up to a couple of seconds. In PVP, it's the worst. My casts are interrupted while other players all look like they're moving still only to speed up seconds later. My abilities don't go off when I hit them, and I am unable to dodge aoes at all anymore.

    Ran some trace routes tonight while the lag was bad and found where the speed gets pummeled:

    7 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 121.577 ms 277.498 ms 178.154 ms
    8 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 73.906 ms 77.586 ms 293.517 ms
    9 ormuco-comm.car2.montreal2.level3.net (4.59.178.74) 72.373 ms 73.281 ms 73.013 ms
    10 192.34.76.10 (192.34.76.10) 89.022 ms 88.451 ms 88.775 ms
    11 199.91.189.242 (199.91.189.242) 89.044 ms 87.801 ms 89.525 ms
    12 199.91.189.27 (199.91.189.27) 88.735 ms 88.625 ms 88.464 ms
    (2)
    Last edited by Samezuka; 10-28-2015 at 10:05 AM.

  9. #9
    Player
    Loryel's Avatar
    Join Date
    Jan 2015
    Posts
    4
    Character
    Loryel Ahn
    World
    Odin
    Main Class
    Conjurer Lv 50
    Name of Internet Service Provider (ISP)
    Free
    Country of residence
    France

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    At all times, worse in the evening.

    Frequency of problem (e.g. every 2 minutes)
    Every minutes if not worse. (1-2 lag spike per minutes from a test)

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    Everywhere.

    Others Informations
    In my case, I've been having this issue for maybe 2 month, I know it's not because of the new servers but maybe if someone else is having these issues, it could help. From multiples route tracing, it seems like the issue comes from Level3 and Cogent.
    (1)

  10. #10
    Player
    choco-boy5's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    25
    Character
    Chocoboy Fel'is
    World
    Odin
    Main Class
    Astrologian Lv 60
    Name of Internet Service Provider (ISP)
    Orange

    Country of residence
    France (île-de-france)

    Reference number from your ISP, if you have raised this matter with them
    I contacted them but they didn't give me any reference number (i think it's my phone's number that's used here)

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    All the time but more frequent the evenings

    Frequency of problem (e.g. every 2 minutes)
    all the time, every 15s in the evenings and week end, every 5 min during a week day

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    all content (world, dungeons, gold saucer and raids...)

    IP address (optional)
    i found where the problem lies thanks to "tracert" function.
    it's here : ae-3-80.edge5.Frankfurt1.Level13.net [4.69.157.137]

    More details :
    I'm playing on PS4 (so vpn are quite annoying to use), and on odin server.

    Thanks in advance for solving quickly this situation.
    (1)

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