We have received a lot of positive feedback from many European players reporting an improved game experience since the launch of the European data center. However, we understand that some users have begun to experience latency/connection issues over the last week since the launch on 20th October.

If you have yet to do so, we strongly advise all users experiencing any latency or connection related issues since the launch of the European data center to contact the support service of their Internet Service Provider.

In addition, to give us a clearer view on how widespread this issue is, it would be much appreciated if anyone who has experienced such issues could post the following information as a reply to this thread:
  • Name of Internet Service Provider (ISP)
  • Country of residence
  • Reference number from your ISP, if you have raised this matter with them
  • When does the problem occur (e.g. only during specific times such as in the evenings?)
  • Frequency of problem (e.g. every 2 minutes)
  • Game content in which the issues occur (e.g. dungeons, trials, certain areas)

We apologise for the inconvenience and thank everyone for their continued support and cooperation.