Latency/Connection Issues Since the Launch of the EU Data Center

[Broenwyrn]

Name of Internet Service Provider
Ziggo
Country of residence
The Netherlands
When does the problem occur (e.g. only during specific times such as in the evenings?)
Seems more frequently during busy hours... But still pretty frequently outside of thsese.
Frequency of problem (e.g. every 2 minutes)
It seems to fluctuate, but especially in instances, as well as places with lots of players, and even more certain during battles, it won't even take a minute for me to disconnect
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
It's pretty much everywhere, but as I said, high population areas as well as instances with battling seem to hit me the hardest.

[Sneakaboo]

I can copy what has been written above, exactly the same issue.
Since Friday I cannot play at all, it keeps dcing me.
Before that I had periods were I could not log on because of errors.


Name of Internet Service Provider

Ziggo 300/30 Mbit/s

Country of residence

The Netherlands

When does the problem occur (e.g. only during specific times such as in the evenings?)

Since the weekend I haven't been able to play anymore, constant dc's.
I usually give up after 5-6 times, but the problem persists.


Frequency of problem (e.g. every 2 minutes)


I log on and it kicks me out with in two minutes, when I talk to a NPC I just lag out.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)

It's pretty much everywhere.



While technical problems are unavoidable in MMORPG's and patience is a virtue.
There is the aspect of paying for a service and soon half of my sub has gone to waste because I cannot access the service which I paid for.
In this case I've been unable to play for 10 days because of problems with the server, this does not take maintenance into account.
I would like these 10 days refunded through sub, especially since the issue is not yet resolved.

This is going well beyond what is acceptable.


Edit:

No response no nothing?
'We're working on it' it has been unplayable for a while.

[shirukeangela]

Name of Internet Service Provider (ISP)
Proximus
Country of residence
Belgium
When does the problem occur (e.g. only during specific times such as in the evenings?)
random hours
Frequency of problem (e.g. every 2 minutes)
random, but enough to make playing with parties almost impossible (especally since i'm a healer and people need healing when i'm lagging!)
Game content in which the issues occur (e.g. dungeons, trials, certain areas)

all the dungeons, trials and duty finders, also busy places
server
Phoenix

[Dzique]

Name of Internet Service Provider (ISP)
Vectra
Country of residence
Poland
When does the problem occur (e.g. only during specific times such as in the evenings?)
Everytime
Frequency of problem (e.g. every 2 minutes)
Anytime, can't play game.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
PVP Frontlines, Feasts, Trials, Rhaelgr's Reach especialy.
Server
Moogle.
Problems started occuring after installing FINAL FANTASY XIV HotFixes (Jul. 21, 2017)

[Boltando]

Same as @Dzique

Name of Internet Service Provider (ISP)
Vectra
Country of residence
Poland
When does the problem occur (e.g. only during specific times such as in the evenings?)
Everytime
Frequency of problem (e.g. every 2 minutes)
Anytime, can't play game.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere
Moogle.
Problems started occuring after installing FINAL FANTASY XIV HotFixes (Jul. 21, 2017)

[Zazay]

Name of Internet Service Provider (ISP)
UPC Austria

Country of residence
Austria

When does the problem occur (e.g. only during specific times such as in the evenings?)
Majorly Lags, happen all day long. In the mornings less, in the evenings worst, sometimes leading to disconnects.
Yesterday, the game even crashed without any warning or Error number (Usually 90002)

Frequency of problem (e.g. every 2 minutes)
Random frequency. In the evening, it's like every 10 minutes.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Every content. Can't continue with the main story (trials) because or even crafting because of disconnect possibilities.

According to my tracert, the IP Address 195.82.50.234 causes the hightest lag spike.

------------------------------------------------------------------------------

Tracing route to 195.82.50.48 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 16 ms 14 ms 16 ms at-vie15a-rd1-ae10-0.aorta.net [84.116.228.173]
4 16 ms 14 ms 14 ms at-vie05b-ri3-ae12-0.aorta.net [213.46.173.125]
5 22 ms 12 ms 14 ms ae-8.bar1.Vienna1.Level3.net [4.68.111.185]
6 27 ms 24 ms 24 ms ae-2-3207.edge5.Frankfurt1.Level3.net [4.69.163.22]
7 34 ms 29 ms 29 ms 212.162.4.98
8 30 ms 31 ms 34 ms 195.82.60.29
9 30 ms 29 ms 31 ms 195.82.61.14
10 113 ms 159 ms 159 ms 195.82.50.234
11 29 ms 29 ms 29 ms 195.82.50.48

Trace complete.

[Chocolas]

Name of Internet Service Provider (ISP)
MEO

Country of residence
Portugal

When does the problem occur (e.g. only during specific times such as in the evenings?)
Been getting disconnected from the servers in dungeons, instances everywhere basically, but now it got the the point where i can't even get in the data center because it keeps showing me a error "lobby connection has encountered an error. Error: 2002"

Frequency of problem (e.g. every 2 minutes)
Depends sometimes i have perfectly fine connection sometimes i get disconnected once or twice a day without my internet going down or anything

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere.

[Lonila]

Name of Internet Service Provider (ISP)
Vodafone Kabel Deutschland

Country of residence
Germany

When does the problem occur (e.g. only during specific times such as in the evenings?)
Evenings only.

Frequency of problem (e.g. every 2 minutes)
Lag spikes every few seconds, usually for a few seconds, sometimes longer.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere but dungeons and trials appear to be worse.

[emmerowds]

Name of Internet Service Provider (ISP)
Verizon Fios

Country of residence
USA

When does the problem occur (e.g. only during specific times such as in the evenings?)
Always.

Frequency of problem (e.g. every 2 minutes)
I see the disconnection symbol by my name every 15-20 seconds, and I'm disconnecting every hour or so.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere.

Server
Phoenix.

[Waweri]

• Name of Internet Service Provider: Bell Aliant
• Country of residence: Newfoundland and Labrador; Canada
• When does the problem occur: Anytime
• Frequency of problem: Randomly
• Game content in which the issues occur: Dungeons, Palace of the Dead, Raids.
• Sever:Louisoix

90002 for days. I quit for a month to see if it got better; It did not

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Nepgear>tracert 209.130.141.243
Tracing route to eu.square-enix.com [209.130.141.243]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.2.1]
2 24 ms 17 ms 17 ms loop0.11w.ba02.gsba.nf.aliant.net [142.163.63.28]
3 22 ms 23 ms 23 ms xe-2-0-0-81.dr02.lbcy.nf.aliant.net [142.163.22.89]
4 39 ms 38 ms 38 ms xe-9-3-2-40.cr02.mctn.nb.aliant.net [142.166.18.73]
5 55 ms 50 ms 50 ms ae9.bx01.mtrl.pq.aliant.net [207.231.227.126]
6 56 ms 57 ms 56 ms ae8.bx01.toro.on.aliant.net [207.231.227.121]
7 58 ms 59 ms 57 ms bx2-torontoxn_ae3 [184.150.187.56]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 57 ms 57 ms 57 ms ix-xe-5-0-1-0.tcore2.TNK-Toronto.as6453.net [63243.172.25]
13 57 ms 57 ms 57 ms if-ae-2-2.tcore1.TNK-Toronto.as6453.net [64.86.3.89]
14 57 ms 57 ms 56 ms 64.86.33.74
15 * * * Request timed out.
16 63 ms 63 ms 63 ms 4.68.63.170
17 135 ms 136 ms 141 ms po6.ar4.LON3.gblx.net [67.16.142.102]
18 137 ms 137 ms 139 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net
[64.213.77.134]
19 136 ms 136 ms 135 ms 209.130.141.196
20 136 ms 137 ms 136 ms eu.square-enix.com [209.130.141.243]
Trace complete.
C:\Users\Nepgear>