Latency/Connection Issues Since the Launch of the EU Data Center

[Sneakaboo]

I can copy what has been written above, exactly the same issue.
Since Friday I cannot play at all, it keeps dcing me.
Before that I had periods were I could not log on because of errors.


Name of Internet Service Provider

Ziggo 300/30 Mbit/s

Country of residence

The Netherlands

When does the problem occur (e.g. only during specific times such as in the evenings?)

Since the weekend I haven't been able to play anymore, constant dc's.
I usually give up after 5-6 times, but the problem persists.


Frequency of problem (e.g. every 2 minutes)


I log on and it kicks me out with in two minutes, when I talk to a NPC I just lag out.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)

It's pretty much everywhere.



While technical problems are unavoidable in MMORPG's and patience is a virtue.
There is the aspect of paying for a service and soon half of my sub has gone to waste because I cannot access the service which I paid for.
In this case I've been unable to play for 10 days because of problems with the server, this does not take maintenance into account.
I would like these 10 days refunded through sub, especially since the issue is not yet resolved.

This is going well beyond what is acceptable.


Edit:

No response no nothing?
'We're working on it' it has been unplayable for a while.