Name of Internet Service Provider (ISP)
Jazztel

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them
They say everything is fine (actually everything works well but ffxiv)

When does the problem occur (e.g. only during specific times such as in the evenings?)
Totally random several times during the day, the problem started 2 or 3 months ago but didn't bother because i could relog quickly... now i have to wait 2 hours -.-
The thing is both my gf and I play at the same house (she plays on ps4 and I do on pc) and usually we don't dc at the same time.

Frequency of problem (e.g. every 2 minutes)
Random.

Error
90k, 90k2... the usual dc errors.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
All the content.

Server
Ragnarok

Trace route
Traza a la dirección eu.square-enix.com [209.130.141.243]
sobre un máximo de 30 saltos:

1 38 ms <1 ms <1 ms Livebox [192.168.1.1]
2 3 ms 3 ms 3 ms ip-192-169-255-254.ip.secureserver.net [192.169.255.254]
3 3 ms 3 ms 3 ms 10.145.83.2
4 4 ms 4 ms 4 ms 102.217.106.212.static.jazztel.es [212.106.217.102]
5 4 ms 3 ms 3 ms 101.217.106.212.static.jazztel.es [212.106.217.101]
6 * * * Tiempo de espera agotado para esta solicitud.
7 40 ms 28 ms 22 ms ae-2-3204.edge3.paris1.level3.net [4.69.161.114]
8 21 ms 21 ms 20 ms global-crossing-xe-level3.paris1.level3.net [4.68.63.230]
9 28 ms 27 ms 27 ms po6.ar4.lon3.gblx.net [67.16.142.102]
10 29 ms 30 ms 29 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
11 28 ms 27 ms 27 ms 209.130.141.196
12 28 ms 28 ms 28 ms eu.square-enix.com [209.130.141.243]

Traza completa.