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  1. #23
    Player
    Nickel_Tiger's Avatar
    Join Date
    Mar 2017
    Posts
    3
    Character
    Nickel Bolas
    World
    Cerberus
    Main Class
    Black Mage Lv 72
    Name of Internet Service Provider (ISP)
    Quick Bell.

    Country of residence
    Germany.

    Reference number from your ISP, if you have raised this matter with them
    Internet connection is perfectly fine.

    When does the problem occur (e.g. only during specific times such as in the evenings?)
    Problem started after the patch 4.0 was applied. No specific time, or interval.

    Frequency of problem (e.g. every 2 minutes)
    At random.

    Error
    No error, Just states there was a connection lose to the serer returns me to start screen (having to wait in the queue again is the frustrating part)

    Game content in which the issues occur (e.g. dungeons, trials, certain areas)
    Mainly experienced during palace of the dead.

    Server
    Cerberus

    Trace route
    Tracing route to eu.square-enix.com [209.130.141.243]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 6 ms 11 ms 7 ms srbmuc12.qsc.de [213.148.133.205]
    3 8 ms 5 ms 5 ms crmmuc11-et-6-10.qsc.de [87.234.13.193]
    4 12 ms 15 ms 12 ms crmfra11-xg-4-2-0-0.qsc.de [87.234.10.177]
    5 12 ms 12 ms 12 ms l0.dblnir2-cr2.bbnplanet.net [195.16.160.5]
    6 12 ms 11 ms 11 ms 4.69.163.106
    7 12 ms 12 ms 11 ms glbx-level3-10G.Frankfurt1.Level3.net [4.68.63.242]
    8 25 ms 25 ms 25 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
    9 24 ms 31 ms 23 ms 209.130.141.196
    10 24 ms 24 ms 24 ms eu.square-enix.com [209.130.141.243]

    Trace complete.
    (0)
    Last edited by Nickel_Tiger; 06-23-2017 at 12:24 AM.