Summary of problem: The server is having extreme lag and intermittently dropping connection. Running a continuous ping on the server IP, I am receiving normal response time but regularly receive a "Request timed out". Performing any content in game in unplayable.

Name of Internet Service Provider (ISP) : Comcast

Country of residence: USA

When does the problem occur (e.g. only during specific times such as in the evenings?): Originally noticed in Thordan (Extreme) but persisted outside of instance.

Frequency of problem (e.g. every 2 minutes): Approximately every 30 seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Entire game but makes running any content unplayable.

Server: Lich