Name of Internet Service Provider (ISP):
Telstra Cable

Country of residence:
Australia - Perth

When does the problem occur?:
All the time but becomes very heavy during dungeons

Frequency of problem:
Constantly

Game content in which the issues occur:
Open areas solo or grouped, dungeons (4 man) ... basically anytime I have to fight or heal.

Server:
Tonberry

Extra Information:
I have disconnected every other device from my network, restarted my modem and computer, scanned for virus, scanned for memory issues, monitored connections with netlimiter, checked my download and uploads (which are normal). This only started to happen on about the 11th of September 2016, and it is now making the game unplayable as a healer which is the only class I am interested in. Just before this started I also subscribe to your maximum package so I am really hoping you can fix whatever the issue is.