Name of Internet Service Provider (ISP) : Movistar

Country of residence: Spain

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): Every minute

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Ragnarok

I am frozen everytime. Please help.