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  1. #1
    Player
    Judge_Xero's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    2,228
    Character
    Divine Gate
    World
    Exodus
    Main Class
    Marauder Lv 60
    Name of Internet Service Provider (ISP) - Cogeco Cable
    Country of residence - Canada
    Reference number from your ISP, if you have raised this matter with them

    Thank you for contacting Cogeco Technical Support. We appreciate the opportunity to help you.

    The issue is here that the hop breaks down after hop 3, Hop3 is the cogeco network once out of the network we have no control this is something to forward to Square Enix.
    When does the problem occur (e.g. only during specific times such as in the evenings?) - Always
    Frequency of problem (e.g. every 2 minutes) - I always have a 0.5s input delay
    Game content in which the issues occur (e.g. dungeons, trials, certain areas) - Everywhere

    C:\Windows\system32>tracert 199.91.189.41
    Tracing route to 199.91.189.41 over a maximum of 30 hops
    1 <1 ms <1 ms <1 ms router.asus.com
    2 11 ms 11 ms 11 ms 10.72.208.1
    3 21 ms 22 ms 22 ms 97-3-226-24.rev.cgocable.net [24.226.3.97] - Cogeco, in Burlington Ontario Canada
    4 20 ms 22 ms 19 ms xe-5-1-1.tor10.ip4.gtt.net [173.205.56.45] - US Packet Exchange New York/Hurricane Electric ISP Cloud Services Germany
    5 27 ms 26 ms 27 ms xe-9-3-0.mtl10.ip4.gtt.net [89.149.180.253] - Europe <- WHAT?!?!?
    6 29 ms 26 ms 26 ms ormuco-gw.ip4.gtt.net [216.221.156.110] - New York
    7 28 ms 26 ms 26 ms 192.34.76.2 - Toronto
    8 29 ms 29 ms 29 ms 199.91.189.234 - Montreal
    9 30 ms 31 ms 28 ms 199.91.189.41 - FFXIV Server in Montreal
    Trace complete.

    --------------------------------------------------

    According to Cogeco, Hop 4 and on is SE's Network and for some reason I am now being routed through Europe even though I play on an NA Server (Hyperion) only 4 hours from the actual game Server in Montreal.
    (0)
    Last edited by Judge_Xero; 02-02-2016 at 06:51 AM.