Name of Internet Service Provider (ISP)

Virgin Media.

Country of residence

United Kingdom.

When does the problem occur (e.g. only during specific times such as in the evenings?)

5:00 pm until 11:00 am.

Frequency of problem (e.g. every 2 minutes)

Constant.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)

All locations.