Latency/Connection Issues Since the Launch of the EU Data Center

[EU_Community_Team]

Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

Although connection speeds to the European data center have improved, there is a possibility that your connection route to the European data center may differ depending on your country of residence or your ISP. Therefore, you may experience some changes to latency even if your packet loss has been improved due to the aforementioned measures that have been taken.

We are continuing to monitor players’ connection speeds but if you continue to experience gameplay issues we ask that you file detailed reports using the designated template.

Your feedback can provide us with essential information and the details you provide in the report template are invaluable. We understand that it takes time to file a report but it would be much appreciated if you could provide all of the necessary information outlined in the template.

We apologise for the inconvenience and thank you for your continued support and cooperation.

We hope you continue to enjoy playing on the European data center!

[Gyson]

Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

Although connection speeds to the European data center have improved, there is a possibility that your connection route to the European data center may differ depending on your country of residence or your ISP. Therefore, you may experience some changes to latency even if your packet loss has been improved due to the aforementioned measures that have been taken.

We are continuing to monitor players’ connection speeds but if you continue to experience gameplay issues we ask that you file detailed reports using the designated template.

Your feedback can provide us with essential information and the details you provide in the report template are invaluable. We understand that it takes time to file a report but it would be much appreciated if you could provide all of the necessary information outlined in the template.

We apologise for the inconvenience and thank you for your continued support and cooperation.

We hope you continue to enjoy playing on the European data center!

Ok, so this data collection and fix was just for the European Data Center. Can we get a similar action for those of us having problems with the North American Data Center, as many of the people posting here are actually having issues with the NA Data Center (and not the new EU Data Center).

[Valesti_Peleiades]

Name of Internet Service Provider (ISP)
AT&T
Country of residence
Los Angeles, CA, USA. For reference: Famfrit server.
When does the problem occur (e.g. only during specific times such as in the evenings?)
All day, but it's worst around 5PM PST or so.
Frequency of problem (e.g. every 2 minutes)
I notice a lag spike at least once every 30 seconds, sometimes more like 10. PCs teleporting across my screen, GCDs randomly getting interrupted, not being able to open Mogmail or go into my retainer (!), the list goes on and on.
Additional Comments
I've never had persistent lag like this before. Sure, there have been periods of 2-3 days when i get some latency, but this has been a constant problem that LITERALLY started as soon as the EU data center went live. I have the fastest internet connection that money can buy in the city of Los Angeles, and I don't experience any connection problems with anything other than FFXIV.

[JedahJohnny]

Here, Spain, ISP Orange .. It's now OK, gameplay is nice.

So thank you very much ^^

[Valesti_Peleiades]

Reposting a question someone else asked on 11/09/2015: do we have an idea why some players on NA servers are also having latency that began as soon as the EU data center went up? Can we please get an update on what the dev team is doing to address this problem?

Thank you for your time.

[vio_p]

Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

I can confirm that the issue is still happening when you connect to the game and when you are connected to the game trying to play it

We apologise for the inconvenience and thank you for your continued support and cooperation.

accepted and you must understand that you are losing players cause of this issue.


•Name of Internet Service Provider (ISP)

BT

•Country of residence

UK

•Reference number from your ISP, if you have raised this matter with them

This is more of an issue with the company you have hosting the servers in the EU

•When does the problem occur (e.g. only during specific times such as in the evenings?)

I have very little time to play during the week so have not noticed it as much, however for the past three weekends I have noticed this issue and I'm under the impression that the servers are not set up correctly as before the server move I was perfectly fine with no issues.

•Frequency of problem (e.g. every 2 minutes)

The frequency of the problem is erratic. sometimes I can play the game fine for a hour then get disconnected from the game, try to log back in and desync, reboot the client and its a repeat of the same issue, try again and im ok. 5 minutes or a hour later I get disconnected again only to face the same process.

•Game content in which the issues occur (e.g. dungeons, trials, certain areas)

could be in a dungeon, could be just standing around while talking in chat. doesn't really matter where I am it happens :/

•IP address (optional)

I'm not giving my ip address for all to see publicly, even if it is dynamic address