Name of Internet Service Provider (ISP)
ONO

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times.

Frequency of problem (e.g. every 2 minutes)
Between 1 and 5 minutes. Sometimes more often sometimes less.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Specially, but not exclusively, while doing Alexander (Savage) or mining.

IP address (optional)