Latency/Connection Issues Since the Launch of the EU Data Center

[choco-boy5]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France (île-de-france)

Reference number from your ISP, if you have raised this matter with them
I contacted them but they didn't give me any reference number (i think it's my phone's number that's used here)

When does the problem occur (e.g. only during specific times such as in the evenings?)
All the time but more frequent the evenings

Frequency of problem (e.g. every 2 minutes)
all the time, every 15s in the evenings and week end, every 5 min during a week day

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
all content (world, dungeons, gold saucer and raids...)

IP address (optional)
i found where the problem lies thanks to "tracert" function.
it's here : ae-3-80.edge5.Frankfurt1.Level13.net [4.69.157.137]

More details :
I'm playing on PS4 (so vpn are quite annoying to use), and on odin server.

Thanks in advance for solving quickly this situation.

[Mayweda]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Poland

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Allmost all day game is unplayable , game freezes because packet loses , get dc like once every hour.

Frequency of problem (e.g. every 2 minutes)
Every 30 sec moreless

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere.

[TheDevilHerself]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
USA, Texas

When does the problem occur
All the time every where.

Frequency of problem
Almost every 3 seconds.

[Pesanteuse]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France

When does the problem occur (e.g. only during specific times such as in the evenings?)
All the time, but its worse during the evening

Frequency of problem (e.g. every 2 minutes)
During the evening, pretty much two - four lagspikes every min.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
It occurs all the time but it's worse in dungeons/trials/raids.

[Luxfere]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Poland

When does the problem occur (e.g. only during specific times such as in the evenings?)
All day long.

Frequency of problem (e.g. every 2 minutes)
From 5 sec to 1 min random intervals (packet losts).

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
It makes it unplayable all the time only gathering is possible.

[RocheKat]

ISP: Allband Multimedia

Country: United States (Michigan)

When: Never stops.

Frequency of the problem: Every 30 seconds. Never more than two minutes.

Game content: Everything. Mini-cactpot can take up to 2 seconds to reveal a number. Bosses warp, players rubber band, skills don't register, etc.

[Empty-handed]

Tonberry server here:

Name of Internet Service Provider (ISP)
Etisalat
Country of residence
UAE, Dubai.
Reference number from your ISP, if you have raised this matter with them
they dont get it!
When does the problem occur (e.g. only during specific times such as in the evenings?)
all the time, worse during prime time
Frequency of problem (e.g. every 2 minutes)
all the time. gets worse in dungeons and prime time.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
all the time. gets worse in dungeons and prime time.
IP address (optional)

[ShogunStrider]

Name of Internet Service Provider (ISP)
Mediacom

Country of residence
United States (Missouri)

Reference number from your ISP, if you have raised this matter with them
I have contacted them, but no reference number

When does the problem occur (e.g. only during specific times such as in the evenings?)
All day, but particularly bad after 6:00 PM Central Time

Frequency of problem (e.g. every 2 minutes)
Every 45 seconds to a minute

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, particularly bad in dungeons and FATEs

I've been playing since May and have never had an issue with lag. I'm on Diabolos. Terrible rubberbanding in dungeons and horrible lag makes the game nigh unplayable at times. My ISP doesn't seem to keen on helping, so any solution that Square Enix can propose on their end would be great. Thank you!

[Malevos]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France

Reference number from your ISP, if you have raised this matter with them
They didn't give me reference number, they said they "were not concerned".

When does the problem occur (e.g. only during specific times such as in the evenings?)
It seems alright during the day, but it gets progressively worse. The peak of latency starts in the afternoon, and the game becomes unplayable in the evening. Since I can't change my working hours... Well. I can't play Final Fantasy XIV at all =/

Frequency of problem (e.g. every 2 minutes)
Whatever I'm doing, every 5 seconds or so.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Dungeons, trial, gathering, typing, breathing, walking, riding a chocobo. Well. Everything.

IP address (optional)
And it'll stay optional =D

[l1nk]

Name of Internet Service Provider (ISP)
Orange
Country of residence
Poland
Reference number from your ISP, if you have raised this matter with them
null
When does the problem occur (e.g. only during specific times such as in the evenings?)
Always, but as traffic gets bigger the problem does too
Frequency of problem (e.g. every 2 minutes)
I tend to get even 5s freeze every minute and shorter ones in between.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
All areas
IP address (optional)
83.18.122.121

Im on PS4.