Tonberry server here:

Name of Internet Service Provider (ISP)
Etisalat
Country of residence
UAE, Dubai.
Reference number from your ISP, if you have raised this matter with them
they dont get it!
When does the problem occur (e.g. only during specific times such as in the evenings?)
all the time, worse during prime time
Frequency of problem (e.g. every 2 minutes)
all the time. gets worse in dungeons and prime time.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
all the time. gets worse in dungeons and prime time.
IP address (optional)