Latency/Connection Issues Since the Launch of the EU Data Center

[Takamichi]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
US

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
All the time, but as someone above me mentioned, it's much worse during the evening hours.

Frequency of problem (e.g. every 2 minutes)
Been mining, and I'd say every other swing is delayed. Sometimes by just a little bit, sometimes by several seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Absolutely everywhere.

IP address (optional)

[Adire]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
United States (Georgia is my state)

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Evenings mostly, around midnight-early morning.

Frequency of problem (e.g. every 2 minutes)
Constant when it's happening.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Hitting dummies or hitting dungeon mobs, it happens with both. Players rubber banding, mudra latency being so bad that they don't even register, the latency is constant.

IP Address

[Pinabyte]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Everytime.

Frequency of problem (e.g. every 2 minutes)
Every minute, but sometimes is not that bad.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, but I have more lag in instances (dungeons, trials, etc)

IP address (optional)

Exactly the same problem here.

[JedahJohnny]

At least, the past week we comunicated thsi problem in the English Forum. French Forum has this since thursday actually!.


Name of Internet Service Provider (ISP)
Orange

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them
I call my ISP, but they didnt understand what i was saying and no give me Reference number.

When does the problem occur (e.g. only during specific times such as in the evenings?)
All day

Frequency of problem (e.g. every 2 minutes)
Every 2 minutes, all others players stop for 5 secs

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
All Content

IP address (optional)

[Trowa54]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
It is a permanent problem

Frequency of problem (e.g. every 2 minutes)
Less than every 5 seconds, without a VPN, the game is a succession of screenshot, I can move but not the rest of the world.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
All Content

IP address (optional)

More details
I have a huge amount of packets lost, the issue seems to come from the route used by Orange to join Germany. As mentionned before, I lost packets only after Opentransit on my traceroute, not before. As Opentransit is a Orange's branch, I think that SE must contact them to fix the situation. In France, we had exactly the same issue at the launch of ARR.

[Vagdal]

Name of Internet Service Provider (ISP)
UPC Poland

Country of residence
Poland

Reference number from your ISP, if you have raised this matter with them
Havent called them yet cause most likely theyll say its out of their hands.

When does the problem occur (e.g. only during specific times such as in the evenings?)
No pattern its just random.

Frequency of problem (e.g. every 2 minutes)
Constant

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
No specific areas

Target Name: N/A
IP: 195.82.50.45
Date/Time: 2015-10-27 09:18:14 to 2015-10-27 09:33:55

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 929 0 0,0 0 3 0 [192.168.1.1]
2 929 0 0,0 5 32 8 31-179-24-1.dynamic.chello.pl [31.179.24.1]
3 929 0 0,0 4 34 7 89-75-7-169.infra.chello.pl [89.75.7.169]
4 929 0 0,0 10 39 12 [84.116.192.214]
5 929 0 0,0 8 41 12 pl-krk01a-rd4-ae25-1482.aorta.net [84.116.192.210]
6 929 0 0,0 8 51 14 pl-waw04a-rc1-ae16-2158.aorta.net [84.116.252.225]
7 929 0 0,0 9 53 12 pl-waw02a-ri1-ae1-0.aorta.net [84.116.138.90]
8 929 0 0,0 9 36 12 pni-pl-waw05a-as1299-telia.aorta.net [213.46.178.50]
9 929 1 0,1 35 169 51 ffm-bb2-link.telia.net [62.115.135.194]
10 60 1 1,7 33 41 35 ffm-b10-link.telia.net [62.115.137.241]
11 929 0 0,0 36 58 39 kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
12 929 0 0,0 37 52 39 [195.82.60.29]
13 929 0 0,0 33 73 36 [195.82.61.14]
14 928 0 0,0 37 49 39 [195.82.50.234]
15 928 0 0,0 36 48 39 [195.82.50.45]

Its Telia Frankfurt (Hops 9-11) thats causing all the problems for most of people who are bein routed through there. Its not something new cause it has been an ongoing issue with diffrent online games for over 2 months by now and it seems like its here to stay for longer. Surely the quality of connection has improved immensly but WTFast is still sort of required for smooth gameplay unfortunately.

[Tarjaturunen]

We have received a lot of positive feedback from many European players reporting an improved game experience since the launch of the European data center. However, we understand that some users have begun to experience latency/connection issues over the last week since the launch on 20th October.

If you have yet to do so, we strongly advise all users experiencing any latency or connection related issues since the launch of the European data center to contact the support service of their Internet Service Provider.

In addition, to give us a clearer view on how widespread this issue is, it would be much appreciated if anyone who has experienced such issues could post the following information as a reply to this thread:

• Name of Internet Service Provider (ISP)
  BT
• Country of residence
  UK
• Reference number from your ISP, if you have raised this matter with them
  Internet provider says connection is fine
• When does the problem occur (e.g. only during specific times such as in the evenings?)
  All the time even during non peak hours
• Frequency of problem (e.g. every 2 minutes)
  Constant latency of around 1 to 3 secs approx the game freezes while it catches up every 5 to 10 minutes
• Game content in which the issues occur (e.g. dungeons, trials, certain areas)
  Problem is worst in dungeons especially when i play as a scholar for some reason or a whm
• IP address (optional)

We apologise for the inconvenience and thank everyone for their continued support and cooperation.

Please help me solve this and im wondering if moving to an na server will help

[KaiDennDalk]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France


When does the problem occur (e.g. only during specific times such as in the evenings?)
constant, worse during peak time

Frequency of problem (e.g. every 2 minutes)
Every 5sec : freeze / lag during peak time. More like every 15sec otherwise.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere


Never had any problem before the transfer. Ironic huh ?

[Samezuka]

Name of Internet Service Provider (ISP): AT&T U-verse
Country of residence: United States
Reference number from your ISP, if you have raised this matter with them: I raised the matter with them, but there was no reference number provided.
When does the problem occur (e.g. only during specific times such as in the evenings?) At all times of the day, but it worsens tremendously in the evening.
Frequency of problem: Every 3-5 seconds.
Game content in which the issues occur: Players rubberband outside me inside of the city-state areas. In dungeons, they freeze up to a couple of seconds. In PVP, it's the worst. My casts are interrupted while other players all look like they're moving still only to speed up seconds later. My abilities don't go off when I hit them, and I am unable to dodge aoes at all anymore.

Ran some trace routes tonight while the lag was bad and found where the speed gets pummeled:

7 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 121.577 ms 277.498 ms 178.154 ms
8 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 73.906 ms 77.586 ms 293.517 ms
9 ormuco-comm.car2.montreal2.level3.net (4.59.178.74) 72.373 ms 73.281 ms 73.013 ms
10 192.34.76.10 (192.34.76.10) 89.022 ms 88.451 ms 88.775 ms
11 199.91.189.242 (199.91.189.242) 89.044 ms 87.801 ms 89.525 ms
12 199.91.189.27 (199.91.189.27) 88.735 ms 88.625 ms 88.464 ms

[Loryel]

Name of Internet Service Provider (ISP)
Free
Country of residence
France

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times, worse in the evening.

Frequency of problem (e.g. every 2 minutes)
Every minutes if not worse. (1-2 lag spike per minutes from a test)

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere.

Others Informations
In my case, I've been having this issue for maybe 2 month, I know it's not because of the new servers but maybe if someone else is having these issues, it could help. From multiples route tracing, it seems like the issue comes from Level3 and Cogent.