Latency/Connection Issues Since the Launch of the EU Data Center

[KaiDennDalk]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France


When does the problem occur (e.g. only during specific times such as in the evenings?)
constant, worse during peak time

Frequency of problem (e.g. every 2 minutes)
Every 5sec : freeze / lag during peak time. More like every 15sec otherwise.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere


Never had any problem before the transfer. Ironic huh ?

[Samezuka]

Name of Internet Service Provider (ISP): AT&T U-verse
Country of residence: United States
Reference number from your ISP, if you have raised this matter with them: I raised the matter with them, but there was no reference number provided.
When does the problem occur (e.g. only during specific times such as in the evenings?) At all times of the day, but it worsens tremendously in the evening.
Frequency of problem: Every 3-5 seconds.
Game content in which the issues occur: Players rubberband outside me inside of the city-state areas. In dungeons, they freeze up to a couple of seconds. In PVP, it's the worst. My casts are interrupted while other players all look like they're moving still only to speed up seconds later. My abilities don't go off when I hit them, and I am unable to dodge aoes at all anymore.

Ran some trace routes tonight while the lag was bad and found where the speed gets pummeled:

7 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 121.577 ms 277.498 ms 178.154 ms
8 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 73.906 ms 77.586 ms 293.517 ms
9 ormuco-comm.car2.montreal2.level3.net (4.59.178.74) 72.373 ms 73.281 ms 73.013 ms
10 192.34.76.10 (192.34.76.10) 89.022 ms 88.451 ms 88.775 ms
11 199.91.189.242 (199.91.189.242) 89.044 ms 87.801 ms 89.525 ms
12 199.91.189.27 (199.91.189.27) 88.735 ms 88.625 ms 88.464 ms