Latency/Connection Issues Since the Launch of the EU Data Center

[Gyson]

Name of Internet Service Provider (ISP): AT&T

Country of residence: USA

When does the problem occur (e.g. only during specific times such as in the evenings?): Traffic through the ORMUCO-COMM Level3.net hops is always higher 60-200+ ms than all my hops prior to it (10-25 ms). However, the problem worsens considerably (severe packet loss, heavy rubber-banding and constant stop-start motion of players and NPCs in-game) during the evening hours ("prime-time", U.S.).

Frequency of problem (e.g. every 2 minutes): When it gets bad in the evening it is constant. Every few (3-4) seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Dungeons, normal game world, housing, golden sauce.. I don't think there's anywhere where it isn't occurring, and it impacts all activities (combat, crafting, menu navigation, movement, etc).

Sample tracert to "Balmung" server:

13 52 ms 57 ms 238 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
14 80 ms 113 ms 87 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 58 ms 57 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 72 ms * 67 ms 192.34.76.10
17 66 ms 67 ms 66 ms 199.91.189.242
18 67 ms * 67 ms 199.91.189.139

Hops prior to 13 remain in the 10-27 ms range.

Sample Ping:

Pinging 199.91.189.139 with 32 bytes of data:
Request timed out.
Reply from 199.91.189.139: bytes=32 time=67ms TTL=42
Request timed out.
Reply from 199.91.189.139: bytes=32 time=66ms TTL=42

Ping statistics for 199.91.189.139:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),