Latency/Connection Issues Since the Launch of the EU Data Center

[EU_Community_Team]

We have received a lot of positive feedback from many European players reporting an improved game experience since the launch of the European data center. However, we understand that some users have begun to experience latency/connection issues over the last week since the launch on 20th October.

If you have yet to do so, we strongly advise all users experiencing any latency or connection related issues since the launch of the European data center to contact the support service of their Internet Service Provider.

In addition, to give us a clearer view on how widespread this issue is, it would be much appreciated if anyone who has experienced such issues could post the following information as a reply to this thread:

• Name of Internet Service Provider (ISP)
• Country of residence
• Reference number from your ISP, if you have raised this matter with them
• When does the problem occur (e.g. only during specific times such as in the evenings?)
• Frequency of problem (e.g. every 2 minutes)
• Game content in which the issues occur (e.g. dungeons, trials, certain areas)

We apologise for the inconvenience and thank everyone for their continued support and cooperation.

[Marmotteuh]

Name of Internet Service Provider (ISP)
Orange

Country of residence
France

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times, it does get worse during prime time.

Frequency of problem (e.g. every 2 minutes)
Every 20-30s in the morning, much more often during prime time.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Cities, inside the house, outside the house, dungeons, etc...

IP address (optional)

[Takamichi]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
US

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
All the time, but as someone above me mentioned, it's much worse during the evening hours.

Frequency of problem (e.g. every 2 minutes)
Been mining, and I'd say every other swing is delayed. Sometimes by just a little bit, sometimes by several seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Absolutely everywhere.

IP address (optional)

[Zaydro]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Everytime.

Frequency of problem (e.g. every 2 minutes)
Every minute, but sometimes is not that bad.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, but I have more lag in instances (dungeons, trials, etc)

IP address (optional)

[Raijku]

Name of Internet Service Provider (ISP)
MEO

Country of residence
Portugal

When does the problem occur (e.g. only during specific times such as in the evenings?)
Been happening all the time, noticed it 25th of october while raiding (first time it was severe). I pinged the servers on the first days and I was sitting at 65ms, it suddenly changed to 95ms and it's right now sitting at 140-180.

Frequency of problem (e.g. every 2 minutes)
Sometimes less than 1 min.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere.

IP address (optional)

[Adire]

Name of Internet Service Provider (ISP)
AT&T

Country of residence
United States (Georgia is my state)

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Evenings mostly, around midnight-early morning.

Frequency of problem (e.g. every 2 minutes)
Constant when it's happening.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Hitting dummies or hitting dungeon mobs, it happens with both. Players rubber banding, mudra latency being so bad that they don't even register, the latency is constant.

IP Address

[Pinabyte]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Everytime.

Frequency of problem (e.g. every 2 minutes)
Every minute, but sometimes is not that bad.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, but I have more lag in instances (dungeons, trials, etc)

IP address (optional)

Exactly the same problem here.

[Lytta]

Name of Internet Service Provider (ISP)
Orange

Country of residence
Poland

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Allmost all day game is unplayable , evening people not move for me bout teleport , game freezes because packet loses , get dc and so one ...

Frequency of problem (e.g. every 2 minutes)
Every 30 sec or less

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
No matter everywhere

IP address (optional)

[Orchidias]

Is this thread for only people having problems in the EU datacenter, or those of us who have been having trouble since the launch of it still on NA datacenters as well?

[Imakun]

Name of Internet Service Provider (ISP)
Vodafone Italia

Country of residence
Italy

When does the problem occur
All day long

Frequency of problem
Every 10-15 minutes while in dungeons, occasionally when in trials

Game content in which the issues occur
Dungeons, trials