Name of Internet Service Provider (ISP) : Virgin Media

Country of residence: UK

When does the problem occur (e.g. only during specific times such as in the evenings?): It happens sporadically throughout the day

Frequency of problem (e.g. every 2 minutes): every few minutes

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Duties, battles and interacting with things. The game lags constantly

Server: Phoenix

I'm going to cancel my subscription if this isn't fixed in the next few days, I will not pay for a game I cannot play. It's disgusting that this problem has persisted for this long, it's an issue on SE's part. none of the other games I play are affected so it's certainly not my connection or my ISP. Get it sorted, I'm not paying for another month for a laggy game that I can't play.