Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

Although connection speeds to the European data center have improved, there is a possibility that your connection route to the European data center may differ depending on your country of residence or your ISP. Therefore, you may experience some changes to latency even if your packet loss has been improved due to the aforementioned measures that have been taken.

We are continuing to monitor players’ connection speeds but if you continue to experience gameplay issues we ask that you file detailed reports using the designated template.

Your feedback can provide us with essential information and the details you provide in the report template are invaluable. We understand that it takes time to file a report but it would be much appreciated if you could provide all of the necessary information outlined in the template.

We apologise for the inconvenience and thank you for your continued support and cooperation.

We hope you continue to enjoy playing on the European data center!