Latency/Connection Issues Since the Launch of the EU Data Center

[vio_p]

Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

I can confirm that the issue is still happening when you connect to the game and when you are connected to the game trying to play it

We apologise for the inconvenience and thank you for your continued support and cooperation.

accepted and you must understand that you are losing players cause of this issue.


•Name of Internet Service Provider (ISP)

BT

•Country of residence

UK

•Reference number from your ISP, if you have raised this matter with them

This is more of an issue with the company you have hosting the servers in the EU

•When does the problem occur (e.g. only during specific times such as in the evenings?)

I have very little time to play during the week so have not noticed it as much, however for the past three weekends I have noticed this issue and I'm under the impression that the servers are not set up correctly as before the server move I was perfectly fine with no issues.

•Frequency of problem (e.g. every 2 minutes)

The frequency of the problem is erratic. sometimes I can play the game fine for a hour then get disconnected from the game, try to log back in and desync, reboot the client and its a repeat of the same issue, try again and im ok. 5 minutes or a hour later I get disconnected again only to face the same process.

•Game content in which the issues occur (e.g. dungeons, trials, certain areas)

could be in a dungeon, could be just standing around while talking in chat. doesn't really matter where I am it happens :/

•IP address (optional)

I'm not giving my ip address for all to see publicly, even if it is dynamic address

[Wollerstam]

Hi!
•Name of Internet Service Provider (ISP)
Virgin Media
•Country of residence
UK
•When does the problem occur (e.g. only during specific times such as in the evenings?)
night and day
•Frequency of problem (e.g. every 2 minutes)
every 5-20s or so
•Game content in which the issues occur (e.g. dungeons, trials, certain areas)
everywhere

Players teleports around when they're walking.
It started after the release of patch 3.1. I've almost never got latency otherwise

[Quietness]

Name of Internet Service Provider (ISP): Shaw Cable
Country of residence: Canada
Reference number from your ISP, if you have raised this matter with them: I work for the ISP and am technically trained for internet troubleshooting, i did not report as i reviewed all stats myself, and there is nothing to report to them.

When does the problem occur (e.g. only during specific times such as in the evenings?) I have only played in the evenings since release of patch

Frequency of problem (e.g. every 2 minutes) - Periodic. Can go between 20-75 minutes, however due to Void Ark Queue time it is preventing me from accomplishing anything (90002 Disconnection)
Game content in which the issues occur (e.g. dungeons, trials, certain areas) - Experienced in Raids, World (Housing District), Dungeons, Trials
IP address (optional) : No


Node: Split few months ago, no high load. RF levels green. No Modem Flapping. Tested with both direct connection and wifi. Tested as well with both direct and wifi with a ping boosting client. No Wifi interferance. No advanced modem settings possibly conflicting.

Today is a 1000 times worse. Im getting 90001 and 90002 every 10-20 minutes at the most, simply at the golden saucer.

[MeyrinPhantomhive]

Name of Internet Service Provider (ISP)
Three (Mobile Broadband)
Sky Broadband
BT Broadband

Country of residence
UK

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
Constantly


Frequency of problem (e.g. every 2 minutes)
Constantly

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Dungeons, Guildheists, Trials, Raids. Also occurs "out of duty", but not noticable as much as lag whilst walking is tolerable. Nonetheless, this needs to be fixed, or you will lose customers, starting with me.

IP address (optional)

[Kuleid]

Name of Internet Service Provider (ISP):

Comcast

Country of residence:

Georgia, United States

Reference number from your ISP, if you have raised this matter with them:

Haven't gone to them yet, will update with # if applicable later.

When does the problem occur (e.g. only during specific times such as in the evenings?):

Seemingly most of the time. Evenings for sure, but possibly all throughout the day.

Frequency of problem (e.g. every 2 minutes):

Constantly. Constant rubber-banding, input delay, abilities not registering, etc. These spikes last for around 2-5 seconds, but are constantly occurring.

Game content in which the issues occur (e.g. dungeons, trials, certain areas):

Most noticeable in instanced content. Dungeons, trials, and raids are all extremely laggy at most times.

[Aeonk]

Name of Internet Service Provider (ISP):

Comcast

Country of residence:

Colorado, United States

Reference number from your ISP, if you have raised this matter with them:

N/A

When does the problem occur (e.g. only during specific times such as in the evenings?):

Throughtout the day, worse at night

Frequency of problem (e.g. every 2 minutes):

Constant. Every 2-3 minutes, will rubberband.

Game content in which the issues occur (e.g. dungeons, trials, certain areas):

Dungeons, raids, town, everywhere. Others that I'm doing content with report similar issues.

[LegendAsh]

Name of Internet Service Provider (ISP):

Comcast

Country of residence:

Washington, United States

Reference number from your ISP, if you have raised this matter with them:

N/A

When does the problem occur (e.g. only during specific times such as in the evenings?):

Evenings which is when im home

Frequency of problem (e.g. every 2 minutes):

Every minute, completely unplayable

Game content in which the issues occur (e.g. dungeons, trials, certain areas):

Dungeons, Dravanian Hinterlands, Idllyshire.

[Askr]

i'm experiencing frequent disconnects for the last week or so
nothing changed on my end and my connection is stable, no disconnects on other service

• Name of Internet Service Provider (ISP)

  1&1

• Country of residence

  Germany

• When does the problem occur (e.g. only during specific times such as in the evenings?)

  All over the day

• Frequency of problem (e.g. every 2 minutes)

  pretty random, once or twice per houer

• Game content in which the issues occur (e.g. dungeons, trials, certain areas)

  all areas, mostly in the world, only once or twice in dungeons/instanced content

[megapoff]

Name of Internet Service Provider (ISP)
Telstra

Country of residence
Australia

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day

Frequency of problem (e.g. every 2 minutes)
Every 5 - 10 minutes. Always on last boss of any dungeon

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
dungeons/trials

[Dalton_Slade]

Name of Internet Service Provider (ISP)
Comcast

Country of residence
United States

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day, even more so in the evening. ISP connection is excellent. I get recurring error codes of 2002, 90000 and 90002.

Frequency of problem (e.g. every 2 minutes)
Every 1-3 minutes. Since 2/13/16, the game has been virtually unplayable.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Can roam free, but any interaction (attacking) or change of area causes disconnection from server.