Latency/Connection Issues Since the Launch of the EU Data Center

[MkRadio]

Name of Internet Service Provider (ISP)
AT&T U-Verse

Country of residence
USA (Wisconsin)

Reference number from your ISP, if you have raised this matter with them
--No reference number given.

When does the problem occur (e.g. only during specific times such as in the evenings?)
Noticeable, yet manageable lag: All the time outside of "Significant lag period" below.
Significant lag: 8PM CST - Mid-morning (So Prime Time I assume)

Frequency of problem (e.g. every 2 minutes)
Constantly outside of raids along with every few seconds in raids. (A3S is somehow the most noticeable)

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Raids, idling, crafting, gathering, etc. (Once again, Arm of the Father (Savage) is the most noticeable)

IP address (optional)
--

[Phazonius]

Name of Internet Service Provider (ISP)
ONO

Country of residence
Spain

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?)
At all times.

Frequency of problem (e.g. every 2 minutes)
Between 1 and 5 minutes. Sometimes more often sometimes less.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Specially, but not exclusively, while doing Alexander (Savage) or mining.

IP address (optional)

[MkRadio]

I'm not sure if it's actually WORSE in raids, but it's definitely more noticeable with heavy time-related mechanics being between those freeze moments... Especially when you lag during Digititis and have an moment of embarrassment when the static starts yelling at you.

[AquaCasca]

#Name of Internet Service Provider (ISP)
-Meo

#Country of residence
-Portugal

#When does the problem occur (e.g. only during specific times such as in the evenings?)
-Notice continuous Lag spikes between 6pm till late night around 10pm. almost unplayed, worse then Montreal servers.

#Frequency of problem (e.g. every 2 minutes)
-everyday so far. normally since EU datacenter launch my ping was a steady 70ms in the first week(was really nice).
but now it jumps to 120-150ms (or more) around 6pm-10pm. servertime

#Game content in which the issues occur (e.g. dungeons, trials, certain areas)
-everywhere

[Infernocommander]

Name of Internet Service Provider (ISP)
Charter
Country of residence
USA
When does the problem occur (e.g. only during specific times such as in the evenings?)
All day long.
Frequency of problem (e.g. every 2 minutes)
Pretty much every minute I will experience some lag. Enemies/allies freeze and I can't use skills until the lag leaves. Lag doesn't last to long, less than 15 seconds at least.
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Overworld, instances, crafting, dungeons, all aspects of the game.
Additional Comments
I've never had any issues with lag until recently and it's getting real old, real fast.

[EU_Community_Team]

Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

Although connection speeds to the European data center have improved, there is a possibility that your connection route to the European data center may differ depending on your country of residence or your ISP. Therefore, you may experience some changes to latency even if your packet loss has been improved due to the aforementioned measures that have been taken.

We are continuing to monitor players’ connection speeds but if you continue to experience gameplay issues we ask that you file detailed reports using the designated template.

Your feedback can provide us with essential information and the details you provide in the report template are invaluable. We understand that it takes time to file a report but it would be much appreciated if you could provide all of the necessary information outlined in the template.

We apologise for the inconvenience and thank you for your continued support and cooperation.

We hope you continue to enjoy playing on the European data center!

[Gyson]

Thank you for your feedback regarding response times when playing on the recently established European data center.

A large number of players from certain territories have been reporting that they have been experiencing packet loss when connecting to the game using certain internet service providers. The investigation into this issue has been our highest priority and, with support from the relevant network company, the connection path to the European data center has been re-routed, as an interim measure, to address critical packet loss.

Although connection speeds to the European data center have improved, there is a possibility that your connection route to the European data center may differ depending on your country of residence or your ISP. Therefore, you may experience some changes to latency even if your packet loss has been improved due to the aforementioned measures that have been taken.

We are continuing to monitor players’ connection speeds but if you continue to experience gameplay issues we ask that you file detailed reports using the designated template.

Your feedback can provide us with essential information and the details you provide in the report template are invaluable. We understand that it takes time to file a report but it would be much appreciated if you could provide all of the necessary information outlined in the template.

We apologise for the inconvenience and thank you for your continued support and cooperation.

We hope you continue to enjoy playing on the European data center!

Ok, so this data collection and fix was just for the European Data Center. Can we get a similar action for those of us having problems with the North American Data Center, as many of the people posting here are actually having issues with the NA Data Center (and not the new EU Data Center).

[Valesti_Peleiades]

Name of Internet Service Provider (ISP)
AT&T
Country of residence
Los Angeles, CA, USA. For reference: Famfrit server.
When does the problem occur (e.g. only during specific times such as in the evenings?)
All day, but it's worst around 5PM PST or so.
Frequency of problem (e.g. every 2 minutes)
I notice a lag spike at least once every 30 seconds, sometimes more like 10. PCs teleporting across my screen, GCDs randomly getting interrupted, not being able to open Mogmail or go into my retainer (!), the list goes on and on.
Additional Comments
I've never had persistent lag like this before. Sure, there have been periods of 2-3 days when i get some latency, but this has been a constant problem that LITERALLY started as soon as the EU data center went live. I have the fastest internet connection that money can buy in the city of Los Angeles, and I don't experience any connection problems with anything other than FFXIV.

[JedahJohnny]

Here, Spain, ISP Orange .. It's now OK, gameplay is nice.

So thank you very much ^^

[Valesti_Peleiades]

Reposting a question someone else asked on 11/09/2015: do we have an idea why some players on NA servers are also having latency that began as soon as the EU data center went up? Can we please get an update on what the dev team is doing to address this problem?

Thank you for your time.