Latency/Connection Issues Since the Launch of the EU Data Center

[l1nk]

Name of Internet Service Provider (ISP) : Orange

Country of residence: Poland

When does the problem occur (e.g. only during specific times such as in the evenings?): All time, gets worst in the evenings
Frequency of problem (e.g. every 2 minutes): constant

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Phoenix

[Madorin]

Name of Internet Service Provider (ISP) : Virgin Media, also tried EE Mobile. Ping was 11ms with Virgin and 50ms with EE so I think it is on your end?

Country of residence: England

When does the problem occur (e.g. only during specific times such as in the evenings?): Now permanently, cannot play game. Frame rate constantly drops to 10fps even on lowest graphic settings (previously could play on highest graphics settings without lag). In task manager no other programmes are running over 1% cpu

Frequency of problem (e.g. every 2 minutes): Constant

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Moogle

[Headhunters]

Name of internet service provider: Fastweb

Country of residence: Italy

The problem occur everyday from 7pm to 12pm, bad lagging and on the feast sometimes d/c or frozen people for 4-5 seconds.

Server: Ragnarock

[MuRRe]

Name of Internet Service
Universal Telecom

Country of residence
Sweden

When does the problem occur (e.g. only during specific times such as in the evenings?)
All the time.

Frequency of problem (e.g. every 2 minutes)
Every 10-15 seconds there is a red circle next to the name. I also had 3-4 disconnects during total of 12 hours played. Tried different servers/datacenters.

[Amazarashi]

Name of Internet Service Provider (ISP) : TTNet

Country of residence: Turkey

When does the problem occur (e.g. only during specific times such as in the evenings?): Everyday 1pm to 2am

Frequency of problem (e.g. every 2 minutes): Constant

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Zodiark

[Jenkshi]

Name of Internet Service Provider (ISP) :etisalat

Country of residence: UAE

When does the problem occur (e.g. only during specific times such as in the evenings?): Everyday / the whole day

Frequency of problem (e.g. every 2 minutes): All the time.


Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywher

Server: Ragnarock

[Bariaus]

Moving feedback to NA thread.

[Nickel_Tiger]

Name of Internet Service Provider (ISP)
Quick Bell.

Country of residence
Germany.

Reference number from your ISP, if you have raised this matter with them
Internet connection is perfectly fine.

When does the problem occur (e.g. only during specific times such as in the evenings?)
Problem started after the patch 4.0 was applied. No specific time, or interval.

Frequency of problem (e.g. every 2 minutes)
At random.

Error
No error, Just states there was a connection lose to the serer returns me to start screen (having to wait in the queue again is the frustrating part)

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Mainly experienced during palace of the dead.

Server
Cerberus

Trace route
Tracing route to eu.square-enix.com [209.130.141.243]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 11 ms 7 ms srbmuc12.qsc.de [213.148.133.205]
3 8 ms 5 ms 5 ms crmmuc11-et-6-10.qsc.de [87.234.13.193]
4 12 ms 15 ms 12 ms crmfra11-xg-4-2-0-0.qsc.de [87.234.10.177]
5 12 ms 12 ms 12 ms l0.dblnir2-cr2.bbnplanet.net [195.16.160.5]
6 12 ms 11 ms 11 ms 4.69.163.106
7 12 ms 12 ms 11 ms glbx-level3-10G.Frankfurt1.Level3.net [4.68.63.242]
8 25 ms 25 ms 25 ms eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net [64.213.77.134]
9 24 ms 31 ms 23 ms 209.130.141.196
10 24 ms 24 ms 24 ms eu.square-enix.com [209.130.141.243]

Trace complete.

[ErgoFrosty]

Name of Internet Service Provider (ISP)
Beeline

Country of residence
Russia

When does the problem occur (e.g. only during specific times such as in the evenings?)
since about 12AM GMT, I could not play yesterday at all (10104 while trying to load in).

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
At the moment all instances are working fine but all open areas are nearly unplayable (feels like the latency is around 2 seconds or so).

Frequency of problem (e.g. every 2 minutes)
All the time since 12AM GMT today (yesterday I didnt manage to even play)

[Amalvi]

Name of Internet Service Provider
Moviestar
Country of residence
Spain
Reference number from your ISP, if you have raised this matter with them
When does the problem occur (e.g. only during specific times such as in the evenings?)
Mornings are more or less alright. Starts during the afternoon
Frequency of problem (e.g. every 2 minutes)
at first it just happened once. Today i tried playing and it kicked me every 2-4 minutes
Game content in which the issues occur (e.g. dungeons, trials, certain areas)
First time it was in a dungeon, it happened a couple of times while travelling through the new zones like Yanxia, today it happened constantly while trying to do frontlines PVP

also it shows the following error everytime