Latency/Connection Issues Since the Launch of the EU Data Center

[Ashbasher]

Name of Internet Service Provider (ISP):
Etisalat
Country of residence:
UAE, Dubai
When does the problem occur?:
Whole day
Frequency of problem:
Stable latency at 300 ms
Game content in which the issues occur:
Everywhere
Server:
Moogle
Extra Information:
I play various games (FPS and MMOs) with a stable 120 ms Max (Examples: LoL, WoW, Diablo, Overwatch, DotA 2 etc.)
also did a tracert and these were my results:
3ms 1ms 1ms DLINKROUTER
3ms 3ms 2ms 2.50.104.3
7ms 10ms 34ms 10.246.253.125
57ms 14ms 15ms 195.229.4.104
9ms 14ms 7ms 195.229.0.125
112ms 107ms 107ms mei-bi-link.telia.net
275ms 274ms 275ms ffm-bb4-link.telia.net
276ms 277ms 278ms ffm-b10-link.telia.net
282ms 282ms 281ms kddi-ic-301630-ffm-b10.c.telia.net
276ms 276ms 276ms 195.82.60.29
280ms 276ms 276ms 195.82.61.14
285ms 284ms 284ms 195.82.50.234
278ms 278ms 279ms 195.82.50.55

[MrDanger]

Name of Internet Service Provider (ISP)
EE

Country of residence
England

Reference number from your ISP, if you have raised this matter with them
Haven't raised it with EE as I only have problems with FFXIV. No other games or streaming.


When does the problem occur (e.g. only during specific times such as in the evenings?)
There's no specific worst/best time.

Frequency of problem (e.g. every 2 minutes)
2/3 times per hour.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Mostly in dungeons.

[delushin]

Name of Internet Service Provider (ISP):
Telstra Cable

Country of residence:
Australia - Perth

When does the problem occur?:
All the time but becomes very heavy during dungeons

Frequency of problem:
Constantly

Game content in which the issues occur:
Open areas solo or grouped, dungeons (4 man) ... basically anytime I have to fight or heal.

Server:
Tonberry

Extra Information:
I have disconnected every other device from my network, restarted my modem and computer, scanned for virus, scanned for memory issues, monitored connections with netlimiter, checked my download and uploads (which are normal). This only started to happen on about the 11th of September 2016, and it is now making the game unplayable as a healer which is the only class I am interested in. Just before this started I also subscribe to your maximum package so I am really hoping you can fix whatever the issue is.

[Tuchkin]

Name of Internet Service Provider (ISP): Vympelcom (also known as Beeline in Russia)

Country of residence: Russian Federation

Reference number from your ISP, if you have raised this matter with them: N/A

When does the problem occur (e.g. only during specific times such as in the evenings?): EU prime time

Frequency of problem (e.g. every 2 minutes): Randomly

Game content in which the issues occur (e.g. dungeons, trials, certain areas): All areas of the game

So Level3 gateway loosing 45% of packets
I think its time to find another maybe not-so-great mmo for long winter evenings...

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 1022 | 1022 |    0 |    0 |    2 |    0 |
|                  vpn4.Vologda.golden.ru -    0 | 1022 | 1022 |    0 |    0 |   52 |    0 |
|                          195.239.209.49 -    0 | 1022 | 1022 |    0 |    0 |   28 |    1 |
|                          195.239.209.33 -    0 | 1022 | 1022 |    1 |    1 |    6 |    1 |
|                 mx01.Stockholm.gldn.net -    0 | 1022 | 1022 |   25 |   26 |   98 |   25 |
|                           212.73.250.45 -   45 |  369 |  205 |    0 |   25 |   32 |   25 |
|     ae-3-80.edge5.Frankfurt1.Level3.net -    0 | 1022 | 1022 |   55 |   55 |   83 |   55 |
|     ae-3-80.edge5.Frankfurt1.Level3.net -    0 | 1022 | 1022 |   55 |   55 |   81 |   55 |
|                            212.162.4.98 -    0 | 1022 | 1022 |   55 |   55 |   75 |   55 |
|                            195.82.60.29 -    0 | 1023 | 1023 |   53 |   69 |  152 |   68 |
|                            195.82.61.14 -    0 | 1022 | 1022 |   55 |   56 |   94 |   56 |
|                           195.82.50.234 -    0 | 1023 | 1023 |   55 |   55 |   60 |   56 |
|                            195.82.50.55 -    0 | 1023 | 1023 |   55 |   56 |   60 |   56 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Nxai]

Name of Internet Service Provider (ISP) : Virgin Media

Country of residence: UK

When does the problem occur (e.g. only during specific times such as in the evenings?): At first I noticed it just in A11, but now Sophia EX and tonight, constantly throughout a dungeon. It's been unplayable.

Frequency of problem (e.g. every 2 minutes): At first I noticed every few minutes, but now it seems more constant. I can't raid at all.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Dungeons, raids, even in towns though not as badly. Dungeons and raids have been unplayable.

Server: Cerberus

It's only started happening since the last update and every other game I play has been absolutely fine. :C

[Masael255]

Summary of problem: The server is having extreme lag and intermittently dropping connection. Running a continuous ping on the server IP, I am receiving normal response time but regularly receive a "Request timed out". Performing any content in game in unplayable.

Name of Internet Service Provider (ISP) : Comcast

Country of residence: USA

When does the problem occur (e.g. only during specific times such as in the evenings?): Originally noticed in Thordan (Extreme) but persisted outside of instance.

Frequency of problem (e.g. every 2 minutes): Approximately every 30 seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Entire game but makes running any content unplayable.

Server: Lich

[Fonou]

Wow!
This is the first time since I started the game at the lauch that I'm suffering such lags.
I know that yesterday, somme DDOS attack affected the internet but now I can feel it.
All my other apps or games are working but now on FFXIV, I'm having intermittent lags. I am in the US playing on a EU server (Cerberus).
It never has been an issue even when they move the EU datacenter in Europe but today has been very bad.

Can someone from SE can comment?

[Zazami]

Name of Internet Service Provider (ISP) : Bouygues Telecom

Country of residence : France

When does the problem occur (e.g. only during specific times such as in the evenings?) : At all times.
Frequency of problem (e.g. every 2 minutes) About every 15-20 seconds

Game content in which the issues occur (e.g. dungeons, trials, certain areas) : Every area, all the time. I still see things happening in real time (others' actions, damage happening on me) but the game does not register my actions. The game is unplayable in this state.