Latency/Connection Issues Since the Launch of the EU Data Center

[Dezzy]

Name of Internet Service Provider (ISP) : Virgin Media

Country of residence: UK

When does the problem occur (e.g. only during specific times such as in the evenings?): It happens sporadically throughout the day

Frequency of problem (e.g. every 2 minutes): every few minutes

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Duties, battles and interacting with things. The game lags constantly

Server: Phoenix

I'm going to cancel my subscription if this isn't fixed in the next few days, I will not pay for a game I cannot play. It's disgusting that this problem has persisted for this long, it's an issue on SE's part. none of the other games I play are affected so it's certainly not my connection or my ISP. Get it sorted, I'm not paying for another month for a laggy game that I can't play.

[Zebediah]

Name of Internet Service Provider (ISP):
Kabel Deutschland

Country of residence:
Germany

Server:
Shiva

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?):
At all times, it does get worse during prime time.

Frequency of problem (e.g. every 2 minutes):
Every 20-30s in the morning, much more often during prime time.

Game content in which the issues occur (e.g. dungeons, trials, certain areas):
All Gamecontent is has Connection Issues

[Dezzy]

I'm officially done, I will be cancelling my subscription on Sunday and I encourage everyone else suffering from this issue to do the same. I've suffered unplayable lag spikes that last MINUTES since the launch of 3.2 and SE have done NOTHING to fix the problem. I've sent multiple tickets yet I haven't even received an automated reply once and I've made a post on this thread and still nothing.

SE do not care that their game is unplayable for a number of people as long as they're getting money from subscriptions. Cancel your subscriptions until SE get their crap together and fixes the issue.

[Akaro]

Name of Internet Service Provider (ISP):
Kabel Deutschland

Country of residence:
Germany

Server:
Lich

When does the problem occur (e.g. only during specific times such as in the evenings?):
It's constant, every 1-2 minutes, especially in raids/dungeons

Frequency of problem (e.g. every 2 minutes):
Every 1-2 minutes, all day.

Game content in which the issues occur (e.g. dungeons, trials, certain areas):
On the overworld it dosen't happen to much, but dungeons/raids like Alexander are almost unplayable during a lot random freezes.

this is really upsetting, I wouldn't mind if this was a free to play game, but I'm paying for this, so I expect the game I am paying for to work properly.

if this isn't fixed until my subscription ends, I will def. not extend the sub.

[cyberlaw]

Name of Internet Service Provider (ISP) : TincoNet

Country of residence: Russia

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): all time

Game content in which the issues occur (e.g. dungeons, trials, certain areas): all content

Server: Zodiark

This issue not only in last days, it was very long time ago as i was on Alexander (JP). Thinked after transfering on EU server it'll be better, but it's the same. Sometimes it's playable but most time it's impossible to play in this game with such lags. Think to cancel subscription more and more(((

[Kazza2003]

Name of Internet Service Provider (ISP):
Unity Media
Country of residence:
Germany
When does the problem occur?:
Whole day
Frequency of problem:
Every 1-10 Minutes
Game content in which the issues occur:
Currently "only" in the Gold Saucer when trying to que up/participate in a Chocobo Race. Did not try any other area.
Server:
Excalibur
Extra Information:
Did reset my router already and checking the internet. Constantly working and no problems. Kinda confused whats up.

[Ashbasher]

Name of Internet Service Provider (ISP):
Etisalat
Country of residence:
UAE, Dubai
When does the problem occur?:
Whole day
Frequency of problem:
Stable latency at 300 ms
Game content in which the issues occur:
Everywhere
Server:
Moogle
Extra Information:
I play various games (FPS and MMOs) with a stable 120 ms Max (Examples: LoL, WoW, Diablo, Overwatch, DotA 2 etc.)
also did a tracert and these were my results:
3ms 1ms 1ms DLINKROUTER
3ms 3ms 2ms 2.50.104.3
7ms 10ms 34ms 10.246.253.125
57ms 14ms 15ms 195.229.4.104
9ms 14ms 7ms 195.229.0.125
112ms 107ms 107ms mei-bi-link.telia.net
275ms 274ms 275ms ffm-bb4-link.telia.net
276ms 277ms 278ms ffm-b10-link.telia.net
282ms 282ms 281ms kddi-ic-301630-ffm-b10.c.telia.net
276ms 276ms 276ms 195.82.60.29
280ms 276ms 276ms 195.82.61.14
285ms 284ms 284ms 195.82.50.234
278ms 278ms 279ms 195.82.50.55

[MrDanger]

Name of Internet Service Provider (ISP)
EE

Country of residence
England

Reference number from your ISP, if you have raised this matter with them
Haven't raised it with EE as I only have problems with FFXIV. No other games or streaming.


When does the problem occur (e.g. only during specific times such as in the evenings?)
There's no specific worst/best time.

Frequency of problem (e.g. every 2 minutes)
2/3 times per hour.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Mostly in dungeons.

[delushin]

Name of Internet Service Provider (ISP):
Telstra Cable

Country of residence:
Australia - Perth

When does the problem occur?:
All the time but becomes very heavy during dungeons

Frequency of problem:
Constantly

Game content in which the issues occur:
Open areas solo or grouped, dungeons (4 man) ... basically anytime I have to fight or heal.

Server:
Tonberry

Extra Information:
I have disconnected every other device from my network, restarted my modem and computer, scanned for virus, scanned for memory issues, monitored connections with netlimiter, checked my download and uploads (which are normal). This only started to happen on about the 11th of September 2016, and it is now making the game unplayable as a healer which is the only class I am interested in. Just before this started I also subscribe to your maximum package so I am really hoping you can fix whatever the issue is.

[Tuchkin]

Name of Internet Service Provider (ISP): Vympelcom (also known as Beeline in Russia)

Country of residence: Russian Federation

Reference number from your ISP, if you have raised this matter with them: N/A

When does the problem occur (e.g. only during specific times such as in the evenings?): EU prime time

Frequency of problem (e.g. every 2 minutes): Randomly

Game content in which the issues occur (e.g. dungeons, trials, certain areas): All areas of the game

So Level3 gateway loosing 45% of packets
I think its time to find another maybe not-so-great mmo for long winter evenings...

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 1022 | 1022 |    0 |    0 |    2 |    0 |
|                  vpn4.Vologda.golden.ru -    0 | 1022 | 1022 |    0 |    0 |   52 |    0 |
|                          195.239.209.49 -    0 | 1022 | 1022 |    0 |    0 |   28 |    1 |
|                          195.239.209.33 -    0 | 1022 | 1022 |    1 |    1 |    6 |    1 |
|                 mx01.Stockholm.gldn.net -    0 | 1022 | 1022 |   25 |   26 |   98 |   25 |
|                           212.73.250.45 -   45 |  369 |  205 |    0 |   25 |   32 |   25 |
|     ae-3-80.edge5.Frankfurt1.Level3.net -    0 | 1022 | 1022 |   55 |   55 |   83 |   55 |
|     ae-3-80.edge5.Frankfurt1.Level3.net -    0 | 1022 | 1022 |   55 |   55 |   81 |   55 |
|                            212.162.4.98 -    0 | 1022 | 1022 |   55 |   55 |   75 |   55 |
|                            195.82.60.29 -    0 | 1023 | 1023 |   53 |   69 |  152 |   68 |
|                            195.82.61.14 -    0 | 1022 | 1022 |   55 |   56 |   94 |   56 |
|                           195.82.50.234 -    0 | 1023 | 1023 |   55 |   55 |   60 |   56 |
|                            195.82.50.55 -    0 | 1023 | 1023 |   55 |   56 |   60 |   56 |
|________________________________________________|______|______|______|______|______|______|
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