Earlier,
I submitted a ticket in game to have my items restored after a random internet issue knocked me offline briefly, when I logged back in I was angered that I lost my quality process on my rose gold ore > gold cog as a GSM which I sat at 80% HQ with 2 attempts to close out the crafting; but more importantly, I noticed I didn't have the crafting materials to continue where I left off. So I checked my inventory only to find that I didn't even have my gold cogs at all because previously i managed to make 1 HQ gold cog before i was disconnected, and it didn't show up at all. So now i'm missing a gold cog and I placed a ticket to see if a GM would help me. Instead I received a "oh your sh** out of luck response" from the GM team and a round about answer that wouldn't get me to solve my issue.

I've listed my ticket inquiry underneath:

"Disconnected Randomly, lost high quality cog, and during the process of making another I lost both my rose gold ore high qualities!

I spend alot of money just making one id like them back I was at 80% on the 2nd one before I disconnected"

Response GM:

"We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. Unfortunately, we are unable to address your request as it falls outside the scope of our services. For a list of issues that GMs are able to assist with, please visit our support site at http://support.na.square-enix.com, choose FINAL FANTASY XIV and review the Frequently Asked Questions (FAQ). You then can click on In Game and then select Gamer Master Services to review commonly asked questions. You may also use the search feature to find possible resolutions to your request.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you may have. to submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appripriate parties so that they can be read and considered for future updates.

We appreciate you contacting us and should you have any further concerns, please do not hesitate to contact us again and we will be glad to assist you."

Heres the thing, I hear far to much about how westerners don't receive the ears of the game. experiencing this on more then one accusation I'm incline to agree. Not because I know what is happening on the other side of the spectrum but only because of the performance I've seen already.

This isn't my first time being run through by a round about answer and not actually having my issue resolved since release of the game. So my question is : what does the gms do?

Using the links they gave me I submitted poor performance, I'm tired of not actually being helped, below is a closed thread of someone previously who had similar issues.

Enough is enough, I want my stuff back start fixing this.
look at the date on this post. You mean to tell me you couldn't fix the problem within 3 years?

ejiboo
Player
ejiboo's Avatar Join Date
Dec 2011
Posts
167
Character
Eji Boo
World
Hyperion
Main Class
Marauder Lv 50
GMs, player support and lost items!
i have had numerous, if not almost all of my valuable items lost. i have contacted both GM's in-game and live support. live support tells me that the GM's are they only ones that can help me and that i need to contact them.

i waited 4 hours for a GM response which wasn't even in the form of a tell and instead, an easily overlooked flashing icon on the top right of my screen that brings me to a message telling me to submit a bug report on support.na.squareenix.com which in itself is quite cryptic for there is no indication of an area to submit bugs.

i responded to the gm via the message system and received another message telling me that GM's do not handle these in-game issues and for a list of issues to see a different site, which i did, and it confirms that they assist with account recovery, of which sounds a lot like something that relates to the help i need.

this is a multi-faceted problem; not only were valuable items lost but also items that i am unable to obtain, seemingly, EVER again.

mallet of the luminary
gambler's crown

i can bring myself to accept that i lost 7/7 ifrit and 5/7 moogle weapons along with a lot of melded gear that i was storing because the lodestone advised me to because i have the opportunity to reacquire that gear but the achievement items are seemingly lost forever.

i have the achievement, why can i not receive the reward?

i would also like to receive proper help regarding these issues which have all seemed to stem from an earlier issue/bug/malfunction with my retainer that was never addressed and seemed to point me in the same downward spiraling, terrible experience.

SE has the opportunity to redefine support, community and GMs with XIV and it is already off to a terrible start. Yoshi you can change this!
(0)
03-09-2012 05:12 AM #2
DarkSchnyder
Player

Join Date
Jun 2011
Location
Ul'dah
Posts
6
Damn, that's rough. I hope I never actually require their assistance.
(0)
03-09-2012 10:22 AM #3
SE_James
Support Rep
SE_James's Avatar Join Date
Apr 2011
Posts
92
Ejiboo,

We do apologize for the loss of items, and the confusion you have run across in trying to rectify your problem. At this point in time, we do not offer any sort of item recovery services for FINAL FANTASY XIV. So neither the SQUARE ENIX Support Center or the in-game Game Masters will be able to help you recover the items that are loss.

However, there are still steps that can be taken if you feel that this loss was due to unauthorized access by a third party. Those steps require that you contact the SQUARE ENIX Support Center for further assistance.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center

As this is not a technical issue, but an account-related issue, this thread has been closed.