As a customer, it is highly frustrating and irritating to be led in a blind circle with no clear answers or even a guide to resolve my issue. I wasn't even told if the issue was simply something that could not be helped at all. There is no clear answer and it's no different than talking to a wall with signs that say the same thing over and over. Is the in-game support desk nothing but bots designed to pick up on keywords and regurgitate an answer until it is forced to push it to an actual person? I am clearly not happy nor satisfied with this at all.