In-Game Support

[Nakarumi]

As a player whose been playing 2.0 and beyond since the beta release, I am severely disappointed with the level of customer service and personalized interaction provided from the in-game support desk that allows you to contact the Game Master team. My first initial contact consisted of describing a problem and the requested solution. The response I got was a cookie cutter template that advised me to proceed to the feedback forums. I again responded by saying that the forums would not provide me with the support I needed, so if the in-game support was not an option, where else could I go? Again, I received another vague and ambiguous cookie cutter response that did not answer my question in the slightest. So I emphasized the fact that this response was not helpful nor answered my question.