Also has a note in regards to why we have no VOIP, they say its to protect against a certain demographic of players but however the large reason would be they do not intent to invest money into a built in VOIP service as there are other tools like TS, vent and razercoms that people can use and for free, why compete against them, theres a built in one in WoW too and no one uses it, its a waste of an effort due to competition in the marketplace right now.