So I was gifted a Kingly Whisker a couple days after my wedding by a friend, and not knowing what to do with it (I've only been playing for about 3 months or so now) I put it in my retainer. Flash forward to yesterday, I've been getting a lot more into glamour clothes/weapons and I find out that Kingly Whisker is a key mat to making a weapon I really wanted. Go to the inventory to find that it's just....gone. Nothing at all.
I contact SE support and although they were fast in replying, they can't help me because I lost the item over a week ago....
It's not what I lost that bothers me too much (okay maybe a little, that item is RARE) but I thought retainers were 100% safe.

Will be doing GARUDA/KING MOG EX synced runs all week for those stupid mats, if anyone wants to join me x.x