Ya my wife also got hit by this. She was logging in fine last night, but this morning we were logging in before the expert reset to get the bonus, and when opening token it wants the username, date of birth and registration password. This sucks, because she also didn't seem to note her emergency removal code. So now we wait until tomorrow for support, while also missing out on a 2 experts total. >_> Lesson of the day, record your emergency removal code somewhere kids.