Quote Originally Posted by Rycaom View Post
I think they should answer this post, with instructions that i may follow.
I'm sorry, but they won't. These forums are mainly for players to help other players. SE rarely post on them and when they do it's the community reps passing on information, certainly nothing account related though.

To contact them via webform/email:

NA: https://support.na.square-enix.com/c...p?id=5382&la=1
EU: https://support.eu.square-enix.com/c...p?id=5382&la=1

Although other players have said they are slow to respond and the best way to contact them is phone or webchat (sorry I don't know the details for either).

I just wanted to comment really to tell you not not to wait for a reply here as I'm afraid you won't get one.