unable to create character config data

[Najryan]

I get this message now whenever I try to log on to one of my characters or make a new character. I have already deleted the game and reinstalled it, twice. I have looked on here and read a post from 2013 but nothing in that helped me. I am hoping someone can help. Thank you.

[worldofneil]

In this on a PC or a console? If it's Windows check your "Documents\My Games\FINAL FANTASY XIV - A Realm Reborn folder" as the game needs to write files inside that folder (specifically FFXIV_CHR folders within it, one for each character you have). If there disk is full and/or the game doesn't have file permissions to write there, you'd get the error you're experiencing.

Possibly the files were created originally on a different computer/user account? If so you could just delete the whole folder and let the game recreate it, but this will wipe out all your settings/hotbars so if you have anything you want to keep there you'll have to manually check/adjust the security on the folder.

If it's on a console though then I'm not sure sorry (other than just check the disk isn't full, the character files aren't a lot of space though and I would imagine if your console ran out of space you'd have bigger issues)

[Najryan]

Hello, thank you for responding. It is on PC, the same PC and the same account. I removed the game from my computer and reinstalled it, and I did delete that folder. I am installing the game, again, now. The permission to write there may be it. I upgraded to Windows 10 so I may have to do that so it can write and or create that folder again. Um it made the folder again so when it finishes installing I will check again to see if it works. Thank you for the information.

[Najryan]

Okay it is working now, I do not know why the last two times of uninstalling and reinstalling didn't work. I am happy and thank you again for trying to help.

[worldofneil]

Glad to hear you got it working!

[Risvertasashi]

Okay it is working now, I do not know why the last two times of uninstalling and reinstalling didn't work. I am happy and thank you again for trying to help.

Hello, thank you for responding. It is on PC, the same PC and the same account. I removed the game from my computer and reinstalled it, and I did delete that folder.

Sounds like somehow the folder permissions got screwed up pretty definitely if deleting it fixed it. Kudos to worldofneil for catching it.