The anti cheat system

[Shadowsun]

SE's customer service needs to step it up

honestly I know people who should've received suspensions/bans and still have not and I know you can easily get falsely accused of something by anyone really.

Really a bad system overall.

[LunnaRavenheart]

You was marked by GM or players for suspicious activity.
There is no such automatic system for it, also there is nothing in common with your ip adress change. You can change your place milion times without probs.

[Empty-handed]

I got suspended for 72 hours and still have no idea why. the same just happened to me 3 days ago. without any warning i got banned receiving the same email the OP got.

SE call center told me they dont have any investigation reports and cant asnwer to my questions. they told me to wait for the ban then contact a GM in game. the ban has been lifted and i contacted GM. he told me such investigations are done by STF. and they dont respond to individuals.

basically, i want to know why i got suspended. there is baiscally no way to get thru support so far about my case. im not sure if there is a way to further investigate or see the report why i received the ban.

[Sliff]

This needs to be addressed by SE.

Just this week, our static member was suddenly banned and disallowed from logging in for 3 days. When he tried to send a ticket, he was given the generic answer that he had probably flouted the t&c and was provided the link which details it. He was also told to send a ticket to the GM in game when he got his acct back who could maybe provide more details. However, he was given the same answer again when he msged the GM, who apparently did not have access to the investigation details. During his suspension, I tried to help send ticket to bring attention to this matter and was told that I can't help another player's account.

I do not fathom this logic. Suspended players should be given the proper avenue to redress their concerns. Not the generic "please refer to t&cs" kind of answer. Also, what is up wtih the communication between the Call Centre, GM and STF?! All 3 are behaving like separate entities and not cohesively as a team to help players. Call centre tells my friend to seek assistance from GM, GM laters tells my friend that he does not have access to STF investigation details. STF...is completely elusive.

What's going on? Maybe such constraints are to safeguard our players' account security but this is also making me very very vulnerable. Please fix this up!

[Einheri]

Do you macro craft? That's against terms of service. Alot of people afk while running crafting macros that can be reported and result in being banned.

[Empty-handed]

Bump,

It seems many users from tonberry got hit by the recent ban wave. While we have no idea why our accounts got banned even tho we haven't done anything wrong.

If this happens to you, support will direct u to gm. Gm will tell u it's not their job and they have no info to share, and that these bans are done by the stf. Stf cannot be contacted and u can't appeal ur case. It's pretty much it. Dead end.

This needs some SE attention. And some serious investigation review to the stf ban wave that happened in tonberry.

[0811]

An FC member got suspended some days ago as well. She was able to play after 72 hours; then a few days later her account just got flat out banned for allegedly "cheating/botting". Which I am certain she did not do.

We've contacted Square. Me in-game; she with chat, tickets and e-mail. All I got is that they "commend" me for trying to assist. She gets automated mails; if it isn't automated, it's vague, providing no light onto the situation.

It's like the players don't even get a chance to defend themselves. How are we supposed to defend ourselves if we don't even know what we're accused of? They copy paste stuff from the Terms of Service; how are you supposed to get any information out of that?

What's worse is that she got absolutely no warning for neither the 72-hour suspension nor the ban that came afterward.

We have spent a lot of time in this game. We enjoy it a lot, made friends; have good memories playing with them. I hope Square does something to fix this.

[Nghthawk]

she got absolutely no warning for neither the 72-hour suspension nor the ban that came afterward.

SE doesn't give out warning for suspensions or bans it just happens, this is to prevent the said person from doing something else (rmt, cheating, botting, 3 party programs, hacking...etc) before the suspension/ban takes place.

[Ryel]

what is up wtih the communication between the Call Centre, GM and STF?! All 3 are behaving like separate entities and not cohesively as a team to help players

As far as i'm aware thats exactly the case.

The GM services, Special task Force, and SE Customer Support call center are 3 entirely separate entities. Even these forums are run / managed by another party if i recall correctly hence why game GMs or SE support can't do anything about forum bans.

[Saccharin]

You was marked by GM or players for suspicious activity.
There is no such automatic system for it, also there is nothing in common with your ip adress change. You can change your place milion times without probs.

I doubt it. there's likely code [on the servers] looking for certain behaviour and when it find some marks it as suspicious. For example if you sent one million gil to several different char you might be flagged. This ban might eb automatic or it might be reviewed by a GM. the problem lies when the GM who views it has new clue about what they are doing. Sadly a regular occurrence with complex issues like MMOs.