I purchased from Final Fantasy XIV A Realm Reborn - Heavensward MMOGA.de and they sent me a Euro region Key vs a US region Key. they are not issuing me a refund and i am now stuck with this CD key. I have contacted Square 4 times now on trying to have them take the valid key and swap it for a valid US key.

I understand this would take a little work, but I have faith that Square is interested in lifelong customer retention (I have been buying square products for 22 years). I'm sure this type of consumer is very valuable to the company and I know this will be worked out any day now.

I am posting to warn other consumers like me to beware the company MMOGA.de. Also I want to ask Square Enix directly to step in and assist since MMOGA.de are not a licensed re-seller according to "agent Jon".

Thank you!