Constant Disconnects for Many People - can we please get some info?

[Jason33w]

Here is my info:

Date & Time: since patch 1.19
Frequency: Every 2 minutes, sometimes more often.
Platform: Windows PC
PC Manufacturer & Model Number: Homebuilt
OS: Windows 7 x64
Graphics Card: 2x HD6950 in CFX
ISP: Cox Cable (Southern Arizona)
Type of Internet Connection: Cable

[SE_James]

Everyone,

We would like to apologize for the problems you are experiencing, and would like to let you know that we are investigating this matter further. However for our investigation, we will need further information from yourself, and others, who are receiving this ‘30002’ error. Please reply to this thread, providing answers to the following questions:
1) User Environment
1. – Operating System? (IE: WinXP, Vista, Win7, 32bit? 64bit?)
2. - Antivirus program? (IE: Windows Defender, AVG, etc)
3. – Internet Service Provider?
2) Exact Error Message
3) Frequency of 30002 Error?
4) What area were you in when the error occurred?
5) What were you doing when the error occurred? (What type of actions, movements, etc)
6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
7) Estimate number of characters that were near you at time of error?
8) Were you able to log back into FFXIV after the error?

The information provided will be helpful for the Development Team to find a resolution to this issue.

[zoro007]

1) user environment
1. won7 64bit
2. Mcafee antivirus
2. etisalat (united arab emirates) DSL

2) unable to detect directx device, shutdown
restart ffxiv again
3) no error frequency
4) just login to game after selecting character
this message suddenly came in 1 min - 5 min
if you are in party or not, standing or running

*** if i remove nvidia geforce graphic card software (uninstall) -
game will be work but to slow and lag

[Jason33w]

1) User Environment:
1. Windows 7 x64 Ultimate
2. Windows firewall and Security Essentials
3. Cox Cable

2) No error message
3) I get R0 spikes mostly in the afternoons and will happen every 30 seconds to four minutes and can last for a few seconds to a few minutes.
4) It happens everywhere.
5) Crafting, Mining, Soloing, Leves, Group Play, everything...
6) When in a party it happens when with 3 or more. But again, its not restricted to party play.
7) Ranges from 0 to 35
8) I never get booted from the game.

I know that it is not my local network or ISP since a continuous ping to google or yahoo and other sites are steady and fine, but a continuous ping to the Rabanastre server drops 30% of my packets.

[SE_James]

Zoro007 and Jason33w,

As I noted in my last posting, we’re gathering this information specifically from people who are receiving the ‘30002’ errors. As your issues are different matters, you will want to create your own post for further assistance. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

The general forum rules can be found at this link:
Welcome to Forum: Technical Support!

[zoro007]

now nvidia release new update since 25-10-2011.
i tryed yesterday and its ok

[OmegaDragon]

1) User Environment
1. – Operating System?
Windows Vista Home Premium 64 bit

2. - Antivirus program? (IE: Windows Defender, AVG, etc)
Kaspersky Internet Security 2010

3. – Internet Service Provider?
Telenet

2) Exact Error Message
Case 1: An error has occurred on the game server. (30002)1319722060,13345497,5
Case 2: An error has occurred on the game server. (30002)1319723910,13345497,5

3) Frequency of 30002 Error?
Sometimes after 5-15 minutes, one rare occasion of about 1 hour.

4) What area were you in when the error occurred?
La Noscea (Case 1 & 2)

5) What were you doing when the error occurred? (What type of actions, movements, etc)
Case 1: Talking to NPC (turning in Leve)
Case 2: Just finished editing macro's, not doing anything at that moment really...

Just like my fellow gamers mentioned, the action doesn't matter appearently. Wether it's fighting or exploring busy areas or being idle for the whole period.

6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
No (Case 1 & 2)

7) Estimate number of characters that were near you at time of error?
Case 1 & 2: 1-3 people at most

8) Were you able to log back into FFXIV after the error?
When it kicks you back to Character Selection screen, when i then select the same character again it gives a Lobby error and kicks me back another screen: the Title Screen. When i then select to go to the character screen again and select my character, it logs back in again.
Also, letting it wait on the character screen for a few minutes in the first place is also good enough to let me log back in.
So to sum up: Yes, but we need to wait a few minutes to log back in.