SE PLEASE FIX YOUR BLOODY AWFUL SUPPORT DESK!!

I spent literal 5 minutes clicking between tabs only to get the history to load so that I could open the "new" reply that isn't even new anymore, and once I had the reply open for another 2 minutes for the server to register its read status, as soon as I got in a duty the very same thing started flashing a notification again. With how often we have to resort to using it to report RMTs (within one hour after the servers came back on I already reported two), it's an absolute disgrace that teeters on being unusable. With it being the only way for us to police this game, it feels like you don't even want us to do any policing at all - this very ancient headache of a method is certainly not encouraging at all.