Entitlement: Why I don't get it

[Saggo]

Yes, but that is NOT why people sub.

I can say I sub so they'll give me foot rubs, doesn't make it a service I'm paying for.

How many people would be left if they announced they would stop making new content? ToS wouldn't change but you know the subs will.

They ARE expected to create new content, it is not some collective delusion by the entire playerbase like you're making it out to be because we expect something that was never promised in the ToS.

I'll reiterate, since it was so delusional:

That's not to say we should be grateful just to get scraps from the table. On the contrary, a good business relationship means a quality product, and a quality product for MMOs usually entails new content. We are free to and should critique them on their product.

But the money we pay? That's for one service, and one service only.

"You're paying for subscription and as such, have no right to claim you're upset and expect content to be released on a standard they have set in the past".

Nice little argument, but it's not even close to what I said.

[Moqi]

I can say I sub so they'll give me foot rubs, doesn't make it a service I'm paying for.

Because that would never happen. Content does and that is understood by both parties. I don't know why you keep saying it's not when SE aknowledges that. The only people treating patches like god's gift are the fanboys, everytime SE talks about it it's something the players are owed. The minute they stop making content everyone will leave. I wonder why's that since "technically" the service is the same because that's what the ToS says... could be it be because it's not!?

Everything they put into FFXIV set a standard, be it graphics, amount of content, voice acting, quality of the soundtrack, and even (gasp) pace of patches release. Wether it's lack of funds, staff mismanagment, shortsightedness, setting un unachievable goal in the long run - pick whatever suits you it's still all on them and none on the costumer, they are not keeping up with the standard they set but are asking the same monthly fee as when they did. That would generate criticism anywhere, but only here people would rush to defend them.

If I went to restaurand and they don't serve me in a reasonable time (the one that's expected of them because it's what they usually do) I'd get an apology and a discount without asking for it even though serving times were never agreed upon... not the next table yelling at me to leave if I don't like it. That's how any proper company acts, not "lol sorry chef's on vacation, wait till next month".

[Gilraen]

If I went to a restaurant...

Restaurants aren't a good analogy as food service is a completely different industry from games. You don't subscribe to a restaurant, nor do you take the chef home when you're done so you can enjoy it any time you want afterward. As such it's only natural that they'd go out of their way to make you want to eat there again. Nor is it a federal offense to copy the menu of another restaurant and serve it as your own dish. A great documentary of such an occurrence is "In Search of General Tso" where the film makers trace the origin of Chinese restaurant staple General Tso's Chicken. This is a not a restaurant, this is a game. An MMO, but a game all the same. I've already said my thoughts on what that entails so I shan't repeat myself on the subject.

[Voldemort]

The game costs with an Entry subscription fee $12/month.

You are told the next update to new content will be five months.

You have spent $60 waiting for the new content. $60 which could have been spent on a brand new game rich in new content, story, quests, multiplayer with friends, etc.

This is why people have a problem and "feel entitled", and justifiably so. You are in fact paying a subscription because it grants you access to new content that you can enjoy. A MMO-free-to-play does not charge you per month, and hence if that game does not update in five years, you wouldn't have any grounds to complain since none of your money was lost to negative utility.

At the current moment, you as a subscriber have been told you need to wait out five months and be expected to pay $60 minimum for the wait, knowing full well you can take that money elsewhere and are guaranteed to have positive returns on your investment, in the form of a new game or service to something else, like xbox live, PS+, netflix, etc.
The "entitlement" is quite justifiable for the consumer because the consumer can always walk away. The producer (the FFXIV developer team) cannot. Their product would go under. So while it is expected that they aren't chained to their work desks, they should also be expected to deliver content in a timely manner, because that is the ultimate justification to a paid-subscription for anything.