What's really funny is that they make millions out of players every month while giving limited contents BUT you can never fail to find people who will defend them regardless of what happens. No one here hates the game because if they do, they won't bother with it and would just quit silently but as someone who has seen good MMO ruin themselves by poor PR and horrible management I can tell you one thing if they continue with ARR style and with huge delays for patches, the game might not survive a real competition offered by a new MMO.