The 'entitled' attitude stems from a gross misunderstanding. These players are right... about everyone being paying customers. That's about all they are right on. Our monthly subscriptions grants access to the game, but only within the scope of what's allowed by the ToS. The thing about the players that don't understand this is that they feel their monthly fee grants them some manner of control over their enjoyment of the game. It's not entirely false... when considering their characters within the game as presented to them. Within the bounds of the game rules, so to speak. Not unlike any other game. But this isn't the viewpoint that these malcontents have, they see this control as extending beyond the scope of their characters within the game. When this level of control fails they begin making demands, as if they're 'entitled' to this erroneous level of control because they are a paying customer.