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  1. #1
    Player
    MeridaQ's Avatar
    Join Date
    Jan 2014
    Posts
    522
    Character
    Merida Quigg
    World
    Ultros
    Main Class
    Culinarian Lv 80

    Error when trying to launch.

    I have been having this issue lately where I get this error when trying to launch FF.
    http://tinypic.com/view.php?pic=b8ntee&s=8#.Vf15nd9VhBc
    I have followed a few reddit suggestions changing IE's settings and a lodestone report and so far nothing has changed. To get on the game I either have to spam click it and pray to RNGesus or restart and spam again. Sometimes the launcher is just black. Let me know if there is any way to fix this. ;-;
    (0)

  2. #2
    Player
    Koryu87's Avatar
    Join Date
    Oct 2013
    Posts
    5
    Character
    Kyouma Hyouin
    World
    Lamia
    Main Class
    Gladiator Lv 50
    Bump, I'm getting the same error message. It was working perfectly fine last night and today when I tried to launch the game it came up with the same error message as the original post.

    update: I got the launcher to work, you have to disable your anti-virus or set an exception to it for the frontier thing it came up with to get it to work.
    (0)
    Last edited by Koryu87; 09-20-2015 at 03:32 AM.

  3. #3
    Player
    MrBinary's Avatar
    Join Date
    Jul 2014
    Location
    Ul'dah
    Posts
    16
    Character
    Binary Xelencia
    World
    Gilgamesh
    Main Class
    Dark Knight Lv 70
    Windows Defender is the known issue for this.

    For some reason it doesn't like the frontier site, so you just have to turn that off and it should launch fine.
    (0)

  4. #4
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    The launcher is built around MS Internet Explorer and connects to frontier.ffxiv.com for most of the content. As Kory stated, create exceptions in your security for frontier.ffxiv.com. Also, add exceptions for the executables nested in the FFXIV installation folders--and make sure to double check your anti-virus for a section to add exceptions for running processes so you can also add the executables there (this is separate from the flat file scan that scans on read/write/execution, it also guards against processes after they load as well).
    (0)

  5. #5
    Player Kusanagi7's Avatar
    Join Date
    Jan 2014
    Location
    Limsa
    Posts
    478
    Character
    Primal Ishtar
    World
    Moogle
    Main Class
    Arcanist Lv 100
    i play on ps4 and whenever i launch game it says an error has occured (NP-36147-1) then says hold down the PS button and select close application to exit the game.
    (0)

  6. #6
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by Kusanagi7 View Post
    i play on ps4 and whenever i launch game it says an error has occured (NP-36147-1) then says hold down the PS button and select close application to exit the game.
    PSN Status:
    https://support.us.playstation.com/a...7/~/psn-status

    PSN is down for maintenance....if you can't stay logged in to PSN, you get bounced on PS4 since the game periodically authenticates with them. PS3 users manage to get around it somewhat more than PS4 because of the different authentication model.

    Lodestone Notice that went up today as well:
    http://na.finalfantasyxiv.com/lodest...e0d1018de69575
    09/19/2015 3:31 PM
    "PSN" Technical Difficulties (Sep. 19)
    Sony Computer Entertainment's "PSN" service is currently experiencing technical difficulties, causing players to be unable to log in to the PlayStation®3 and PlayStation®4 versions of FINAL FANTASY XIV.

    * Players that are already logged in can continue to play as long as they remain logged in.

    We will provide more information as it becomes available.

    [Date & Time]
    From Sep. 19, 2015 12:01 p.m. (PDT)

    [Details]
    ・Unable to log in to the PlayStation®3 and PlayStation®4 versions of FINAL FANTASY XIV.
    (0)
    Last edited by Raist; 09-20-2015 at 07:32 AM.

  7. #7
    Player
    MeridaQ's Avatar
    Join Date
    Jan 2014
    Posts
    522
    Character
    Merida Quigg
    World
    Ultros
    Main Class
    Culinarian Lv 80
    Thanks for all the posts! I will try the antivirus stuff tonight when I get home!! I hope it works! *Prays to the lala gods*
    (0)