Quote Originally Posted by Nekodar View Post
The reason for the free transfer off Chaos is because the move will be a downgrade in service for some players.
Transferring from NA datacenters to Chaos would be an upgrade in service for some players.

Compare with a cable tv provider... If they downgrade one service offer, they need to compensate the customers. But they're sure as hell not going to give free upgrades for customers not on the service being downgraded.
In this case the customer chose an economy package (NA players on an EU server) but had been getting the deluxe package (NA players getting NA ping times). This wouldn't be a downgrade, just a correction.