Square enix online store rip off

[kingatlas]

I just wanted to make a post here, because there is not much else I can do.

Before I get started, I know a lot of you will automatically say
"I haven't had any problems with them and I purchase from them all the time."
I understand this, and I am happy you haven't had any problems.

As for the current situation, I will explain briefly.

-Returning player, quit for more than 6 months and return to enjoy Heavensward.

-Bought a new copy of the game, didn't know I could just download for free and use old account. (using prepaid vanilla card)

-About a week later bought two copies for my cousin and his wife (using prepaid vanilla card)

-One went fine, the other did not.

[kingatlas]

-Was charged for game (have pics of charge from both)
-Received an email, saying required more verification for second.
-(sent pic of ID and card together)
-They removed the order from my Online account purchases area.
-Received no emails telling me they would do this, or anything about how they would
either refund me or give me store credit.

[kingatlas]

So me being dumb, and just wanting to play a game with my family, decided to purchase another copy.
It has been put into pending once more.

All I want to do is play the game and have fun with my cousin and his wife.

I could threaten to quit, but I won't. I love the game.
I could threaten to never buy SE product, but I love the games. Ive played Squaresoft since Nintendo FF1.

This just sucks.

[AsteriaStarfall]

So me being dumb, and just wanting to play a game with my family, decided to purchase another copy.
It has been put into pending once more.

All I want to do is play the game and have fun with my cousin and his wife.

I could threaten to quit, but I won't. I love the game.
I could threaten to never buy SE product, but I love the games. Ive played Squaresoft since Nintendo FF1.

This just sucks.

Have you actually checked with your card provider and made sure that they charges were not flagged as fraud? While the charge to your account may say "Pending" that means it has not posted. So while a charge can be flagged as fraud it can still show up on your card statement as pending. After 3-7 days the funds would be released back to you.

Also your prepaid card, did you actually register the card online and input your name and address? This needs to be done in a lot of cases for online charges to go through and not get flagged.
Also if you have multiple charges from the same company with quick transaction times between charges, this can also flag them. It may not be the case of SE at fault, or it could be. Just giving different solutions to what the problem might be

[LunaHoshino]

Have you actually checked with your card provider and made sure that they charges were not flagged as fraud?

Your card provider should contact you if a charge is flagged as suspicious, though. I've had (legitimate) purchases flagged as being possibly suspicious and received a text message or a phone call from the credit card company within minutes of making the purchase, and my father found out that someone had stolen his credit card number because the provider called him and asked him if he'd used the card to make a purchase at a store in another state.

It's highly unlikely that the charges got marked as being fraudulent if OP has not received any sort of communication from their card provider.

[Sakuraluna]

Have you tried contacting support? They may be able to help you or at least tell you why the order was cancelled.

[kingatlas]

Yes I have contacted them many times. It takes hours to receive a reply from them, if not days.
There is no way to phone them or use a chat to get info more quickly.

I asked the chat from the lodestone and they said that the only way is thru emailing support.

I just came bought bought my sub, bought a bunch of crysta.
And I don't even want to log in.

It's discouraging.

[Elim]

I stopped buying from SE's store for along time, and only did it again for HW. This time I also used paypal instead of a prepaid vanilla card.

Bought a time card with my prepaid vanilla card. They never sent it. After /I/ managed to contact them they said something along the lines of needing more info. TL;DR they ended up telling me they "never charged me" *wink wink* (hint: I was charged) and I never got my money back. Ever.

[Adire]

This makes me glad I'm forced to buy everything from Steam since I got the game on Steam. SE customer support sounds scary.

Valve's isn't exactly the best sometimes either, but I have yet to have an issue with Steam purchases. Even getting SE to recognize my Steam key and let me into the game when I first bought it was a mini-nightmare.

[Lexia]

This makes me glad I'm forced to buy everything from Steam since I got the game on Steam. SE customer support sounds scary.

A person doesn't deal with SE support when using the online store, they deal with Pepitastore Inc. support. But from reputation they way better then Digital River who SE use to use for their online store.