Square enix online store rip off

[Adire]

A person doesn't deal with SE support when using the online store, they deal with Pepitastore Inc. support. But from reputation they way better then Digital River who SE use to use for their online store.

Still just as sad. Whoever SE is using for customer support for this stuff needs to be replaced or told to get their stuff together.

[LunaHoshino]

You can call them. Just look online for their customer support number. It's a bit hard to find but its worth it. I had to call them a couple weeks back and they were very quick at helping me to resolve my issue.

Mind pointing us to where we can find it? Because I've looked and haven't had any luck; all I can find is SE's support number and when I that called upon receiving the first damaged CE I was informed that they couldn't help me and that I would have to go through the store's customer support.

[Ryuko]

I've had the best luck with email support. Phone support left me feeling uncomfortable and as though my issue wasn't really resolved. The email support was in character and helpful, but my particular issue was when HW initially went on sale. My boyfriend was purchasing the physical CE for me (when many of us assumed they'd sell out immediately) and was using my card to do it because I was at work. The site would stop responding, over and over again, although I didn't receive any emails. Then, all of a sudden, I got 5 emails for 5 separate purchases, and I immediately called my boyfriend to tell him to stop trying. I had a hold on my card close to $1,000 for weeks over it. Phone support told me they'd cancel all but one of the orders (I was very specific about this). Then, the next day, I saw that ALL of the orders had been canceled... and I started panicking! So that's when I decided to go through email support. Their reply was in character (as though they were a moogle) and they told me the copy was 'safe in their warehouse', and confirmed that one of the orders was still going to work.

Between myself and my boyfriend, we've dealt with numerous gaming company support lines... both for the games and the associated stores. I'll always love FF more than any other series, but the best phone support I've ever had is Blizzard, hands down.

[AsteriaStarfall]

So me being dumb, and just wanting to play a game with my family, decided to purchase another copy.
It has been put into pending once more.

All I want to do is play the game and have fun with my cousin and his wife.

I could threaten to quit, but I won't. I love the game.
I could threaten to never buy SE product, but I love the games. Ive played Squaresoft since Nintendo FF1.

This just sucks.

Have you actually checked with your card provider and made sure that they charges were not flagged as fraud? While the charge to your account may say "Pending" that means it has not posted. So while a charge can be flagged as fraud it can still show up on your card statement as pending. After 3-7 days the funds would be released back to you.

Also your prepaid card, did you actually register the card online and input your name and address? This needs to be done in a lot of cases for online charges to go through and not get flagged.
Also if you have multiple charges from the same company with quick transaction times between charges, this can also flag them. It may not be the case of SE at fault, or it could be. Just giving different solutions to what the problem might be

[LunaHoshino]

Have you actually checked with your card provider and made sure that they charges were not flagged as fraud?

Your card provider should contact you if a charge is flagged as suspicious, though. I've had (legitimate) purchases flagged as being possibly suspicious and received a text message or a phone call from the credit card company within minutes of making the purchase, and my father found out that someone had stolen his credit card number because the provider called him and asked him if he'd used the card to make a purchase at a store in another state.

It's highly unlikely that the charges got marked as being fraudulent if OP has not received any sort of communication from their card provider.

[Unurlotho]

Greetings Everyone!

Thank you all for posting your thoughts on this thread as this discussion has ran its course. It has been closed in this matter. We recommend that you contact our Official Square Enix Support Center support.na.square-enix.com for any issues concerning purchases from our online store.

Thank you everyone for your understanding and continued support!