Square enix online store rip off

[Adire]

A person doesn't deal with SE support when using the online store, they deal with Pepitastore Inc. support. But from reputation they way better then Digital River who SE use to use for their online store.

Still just as sad. Whoever SE is using for customer support for this stuff needs to be replaced or told to get their stuff together.

[LunaHoshino]

Their customer service is beyond atrocious. I have been dealing with them for three months now trying to get an issue resolved with no luck.

I pre-ordered the HW CE and received a copy with a damaged artbook. The CE box and the box it was shipped in had not a single scratch on them, so the artbook was clearly damaged before it was even packed. I sent them an e-mail asking for a replacement... it took them a week to even get back to me with a shipping label to send it back. So I send it back... and wait. And wait. And wait. For a month. At last I e-mail them again asking where my replacement is, because I haven't received it or a refund for it. Get an e-mail back saying they're going to ship the new one out.

It gets here, and guess what? The artbook in it is damaged EXACTLY the same way as the one in the first copy I received. Now, I am not about to pay $130 for a damaged product, so I e-mailed them again asking for another replacement, complete with photos to prove the damage. That was more than a week and a half ago and I have yet to get a reply back. The only reason I can play HW at all is that one of my friends felt so bad for me with this whole thing that she bought me a digital CE. But this is absurd.

[Xaenith]

You can call them. Just look online for their customer support number. It's a bit hard to find but its worth it. I had to call them a couple weeks back and they were very quick at helping me to resolve my issue.

[LunaHoshino]

You can call them. Just look online for their customer support number. It's a bit hard to find but its worth it. I had to call them a couple weeks back and they were very quick at helping me to resolve my issue.

Mind pointing us to where we can find it? Because I've looked and haven't had any luck; all I can find is SE's support number and when I that called upon receiving the first damaged CE I was informed that they couldn't help me and that I would have to go through the store's customer support.

[Ryuko]

I've had the best luck with email support. Phone support left me feeling uncomfortable and as though my issue wasn't really resolved. The email support was in character and helpful, but my particular issue was when HW initially went on sale. My boyfriend was purchasing the physical CE for me (when many of us assumed they'd sell out immediately) and was using my card to do it because I was at work. The site would stop responding, over and over again, although I didn't receive any emails. Then, all of a sudden, I got 5 emails for 5 separate purchases, and I immediately called my boyfriend to tell him to stop trying. I had a hold on my card close to $1,000 for weeks over it. Phone support told me they'd cancel all but one of the orders (I was very specific about this). Then, the next day, I saw that ALL of the orders had been canceled... and I started panicking! So that's when I decided to go through email support. Their reply was in character (as though they were a moogle) and they told me the copy was 'safe in their warehouse', and confirmed that one of the orders was still going to work.

Between myself and my boyfriend, we've dealt with numerous gaming company support lines... both for the games and the associated stores. I'll always love FF more than any other series, but the best phone support I've ever had is Blizzard, hands down.

[Unurlotho]

Greetings Everyone!

Thank you all for posting your thoughts on this thread as this discussion has ran its course. It has been closed in this matter. We recommend that you contact our Official Square Enix Support Center support.na.square-enix.com for any issues concerning purchases from our online store.

Thank you everyone for your understanding and continued support!