I just wanted to make a post here, because there is not much else I can do.

Before I get started, I know a lot of you will automatically say
"I haven't had any problems with them and I purchase from them all the time."
I understand this, and I am happy you haven't had any problems.

As for the current situation, I will explain briefly.

-Returning player, quit for more than 6 months and return to enjoy Heavensward.

-Bought a new copy of the game, didn't know I could just download for free and use old account. (using prepaid vanilla card)

-About a week later bought two copies for my cousin and his wife (using prepaid vanilla card)

-One went fine, the other did not.